Laura S.
Service Manager at Glasgow- Claim this Profile
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Bio
Credentials
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British Sign Language (BSL level 1)
Deaf Blind ScotlandFeb, 2017- Oct, 2024 -
Media Trained
Word Up CommunicationsJan, 2015- Oct, 2024 -
Connect Personal Development Trainer
JCA Occupational PsychologistsOct, 2012- Oct, 2024 -
PTTLS
Carlton Training AcademyAug, 2012- Oct, 2024 -
Conflict Management
City & GuildsFeb, 2011- Oct, 2024 -
Train the Trainer
Chartered Institute of Environmental HealthMar, 2010- Oct, 2024 -
Diversity Awareness
City & GuildsJan, 2009- Oct, 2024
Experience
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Glasgow
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United Kingdom
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Executive Offices
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1 - 100 Employee
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Service Manager
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Sep 2016 - Present
- Manages an advocacy support & specialist welfare rights advice service. - Assists with claims, changes and appeals. - Represents at tribunals. - Involvement in Government consultations. - Manages an advocacy support & specialist welfare rights advice service. - Assists with claims, changes and appeals. - Represents at tribunals. - Involvement in Government consultations.
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Self Employed
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Real Estate
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1 - 100 Employee
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Writer & Editor
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Jan 2013 - Present
- Produces written pieces of work for a broad range of clients including; senior government personnel / a founder of net mums, UN human rights lawyers, senior military personnel, Cambridge graduates, IT directors, proof read Hollywood script writers work and a broad range of other clients / sectors. - Provides a professional bespoke writing and editing service to professionals across a wide range of sectors including; Legal, I.T, Project Management, Oil & Gas, Hospitality, Marketing, Special Forces, Media, Local Government and Automotive. - Specialises in writing CV's, Career Portfolios, Applications, Bids, and Website / content. - Delivers global telephone & Skype career coaching services & training. Show less
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THENUE HOUSING ASSOCIATION LIMITED
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Accounting
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1 - 100 Employee
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Income Maximisation Officer
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Dec 2015 - Aug 2016
- Supporting all aspects of tenancy sustainment. - Working as part of the rent team to ensure finances and income is maximized. - Obtaining all possible benefits, grants and financial support for tenants. - Interviewing clients, producing reports and conducting initial assessments. - Assessing entitlements and completing applications forms. - Serving notices of proceedings working alongside housing officers. - Advising and supporting the evictions processes. - Calculating shortfalls and setting up payment arrangements. - Created a new social media surgery answering any housing related questions daily on facebook and twitter. - Providing an outstanding service; online, via telephone, face to face and via email and text messages. Show less
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Shelter Scotland
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Senior Writer & Editor
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Jan 2014 - Mar 2015
-Specifically managed a digital team responsible overseeing both employees and volunteers. -Responsible for the management of the housing content and advice on 5 large websites which generated 150,000+ views per month – so the content and advice on the web had to be exceptionally accurate. -Managed partnerships too such as a Scottish government website which was specifically designed to assist landlords instead of tenants. -Worked closely with the enterprise / training team personally redesigned, re-wrote and edited their accredited housing training courses and e-learning materials. -Continually research industry changes and judicial amendments to ensure accuracy of the housing information and cascaded this accordingly. -Part of a digital chat project with allowed visitors to the website to chat instantly with a trained housing specialist on their housing needs. -Conducted appraisals and all associated HR duties of managing a team. -Read various housing journals and liaised with wider community / housing specialists. -Conducted surveys and gathered feedback – also digitally using software such as survey monkey. -Distributed newsletters and content with exposure to 50,000 readers on housing related content. Show less
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Working Links
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United Kingdom
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Professional Training and Coaching
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300 - 400 Employee
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Trainer / Project Consultant
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Aug 2007 - Dec 2013
Trainer / Consultant: - Facilitation & delivery of training inc; sales, customer service, recruitment, personal awareness & development, call centre training, goal setting & motivation, employability & skills training. - Recording of outcomes, statistics, & measuring learner progression. - Conducting training needs analysis. - Training & supporting the recruitment process on behalf of partner clients such as; Marks & Spencers, Passport & Immigration Services, Aldi, House of Frasers, John Lewis, Student Loans, Ralph Lauren. - Devising training materials & lesson plans. - Scheduling of venues, courses and diary management. - Marketing & promotion; compiling a course catalogue outlining content and pre requisites of training courses. National IT / Microsoft CRM Implementation & Projects Consultant: -Worked as part of a national team implementing I.t & software change nationally to the business involving training over 1500+ staff and partners, in the use of the new CRM system. - Software developing - ensuring CRM would be fit for business purpose and demands. - Devising innovative training methods and indroducing new training mediums such as webex to train large numbers of employees, still ensuring the training is engaging, practical & efficient. Greatly contributing to to a reduction of training time & costs. - Creating of Lesson plans, tests, notes and training materials which were then distributed nationally to staff and are now documented in a e-library as formal guidance for all employees & partner organisations on the use of the i.t system. Show less
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Engagement & Early Interventions Worker
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Sep 2010 - Mar 2013
- Devising & delivering city wide strategies to tackle gang culture in youths aged 12-19 years. - Providing diversionary activities for up to 80 children per site. - Organising of sports events and football tournaments city & Europe wide. - Delivering of interactive workshops & training on topical issues such as; knife crime, drugs & alcohol. - Devising & delivering city wide strategies to tackle gang culture in youths aged 12-19 years. - Providing diversionary activities for up to 80 children per site. - Organising of sports events and football tournaments city & Europe wide. - Delivering of interactive workshops & training on topical issues such as; knife crime, drugs & alcohol.
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Education
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2002 - 2005
Glasgow Caledonian University
Bachelor's degree, Law -
1997 - 2002
Hillpark Secondary School
5 highers, A/B
Community
