Experience

42Crunch
• Ireland
• Computer and Network Security
• 1 - 100 Employee
• Lead Technical Writer, User Experience Designer, and Chief Information Security Officer

  • Dec 2017 - Present

Axway
• United States
• Software Development
• 700 & Above Employee
• Technical Writer

  • May 2016 - Nov 2017


Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Technical Writer / Information Designer

  • Oct 2010 - Mar 2016

  My resposibilities include: - designing and writing modular reusable content in English for printed and electronic end-user documentation (user guides, FAQs, support articles, videos) - designing, writing, copywriting and publishing B2B marketing-oriented support material on business mobility (online articles, whitepapers, case studies, FAQs, videos) - communicating with the subject matter experts (SMEs), product programs, and clients - coordinating, proofreading and editing marketing campaign assets - proofreading and quality assurance for documentation - communicating with localisation, testing, and publishing teams - training new co-workers - participating in planning and testing new setups - unofficial IT support and general troubleshooting Show less



Etteplan Technical Information

• Documentation specialist

  • May 2007 - Apr 2009

  My resposibilities included: - updating user guidance (text, graphics, layout), mainly in English - compiling manual and spare parts orders - structural/modular documentation (content analysis, creating the structure) - translation coordination - style guide creation My resposibilities included: - updating user guidance (text, graphics, layout), mainly in English - compiling manual and spare parts orders - structural/modular documentation (content analysis, creating the structure) - translation coordination - style guide creation