Laura Robles Serrano
Receptionist/Student Support Officer at Orange International College RTO Code: 41315- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Full professional proficiency
Topline Score
Bio
Credentials
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Curso básico de Marketing Digital
Google ActívateMay, 2019- Sep, 2024 -
Productividad Personal
Google ActívateMay, 2019- Sep, 2024
Experience
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Orange International College RTO Code: 41315
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Australia
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Education Administration Programs
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1 - 100 Employee
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Receptionist/Student Support Officer
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May 2022 - Present
-Processing and Assessment of applications. -Creation of COE’s to support Student Support Coordinator. -Processing and assistance with transfer b/w provider, deferment, suspension, cancellation, student surveys, Google classroom, learner app. -Engaging with students on a daily basis & handling enquiries. - Student Support services and referrals. - Orientation and Induction sessions. - Attending phone calls - Being the first point of contact/front of house in a busy student-centred environment -Provide the highest quality customer service to the OIC customers -Providing administrative support to staff -Maintaining student records and files -Providing accurate, timely and concise information to students -General customer service and administrative support duties -Student Orientation, student safety presentations, etc. -Awareness about changes and updates in SNR 2015,ESOS act and National Code 2007 (Training will be provided) -Ensure all students are aware of and have access to personal support to ensure timely resolution of enquiries and issues -Accurate record keeping and Professional development as per OIC Policy. -Providing support to Senior Management, compliance and marketing/promotional areas as required -Assist with the development of the OIC Community through the enhancement of a vibrant program of sporting, recreational, cultural, spiritual and social activities. -Reception Duties Show less
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Alumni And Social Projection Coordinator
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Jul 2014 - Feb 2020
Build and promote relationship between alumni and University Build and promote relationship between alumni and University
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Universidad Sergio Arboleda
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Colombia
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Higher Education
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700 & Above Employee
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International Relationship Coordinator
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Apr 2018 - Aug 2018
Develop comunication strategies to provide information about International agreements for students Develop comunication strategies to provide information about International agreements for students
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Universidad Sergio Arboleda SM
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Colombia
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Higher Education
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1 - 100 Employee
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International Relationship Coordinator
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Nov 2015 - Mar 2016
Develop Communication Strategies to provide information to students about international agreements. Develop Communication Strategies to provide information to students about international agreements.
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International Relations Office, and alumni apprentice
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Jan 2014 - Jul 2014
-Manage Social Media Administrar Redes Sociales de la Oficina -Provide customer Service -Manage all data base for Marketing program "International Village Program -Keep records -Manage Social Media Administrar Redes Sociales de la Oficina -Provide customer Service -Manage all data base for Marketing program "International Village Program -Keep records
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Project Assistant
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Dec 2012 - Feb 2013
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Baguettina Restaurante
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Colombia
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Restaurants
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Marketing Assistant
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Jan 2012 - Dec 2012
Social Media Management Event Support Social Media Management Event Support
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Education
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2017 -
Universidad Sergio Arboleda - Barranquila
Master of Business Administration - MBA, Management -
2015 - 2016
Universidad Sergio Arboleda
Strategic Business Management Specialization, Management -
2009 - 2014
Universidad Sergio Arboleda
Marketing and International Business Bachelor, Marketing
Community
