Experience

Atlantic Community Bankers Bank ( ACBB )

• United States
• Banking
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2022 - Present



Hershey's Ice Cream

• Harrisburg, Pennsylvania, United States

• Central Region Executive Assistant

  • Apr 2019 - Present

  • Track and update tasks to ensure deadline accomplishment • Perform bookkeeping responsibilities, including AP and AR • Write emails and transcribe notes • Coordinate travel arrangements for entire team • Plan and coordinate multiple corporate events each quarter • Involved in various project, including industry research and project reporting • Track and update tasks to ensure deadline accomplishment • Perform bookkeeping responsibilities, including AP and AR • Write emails and transcribe notes • Coordinate travel arrangements for entire team • Plan and coordinate multiple corporate events each quarter • Involved in various project, including industry research and project reporting



Micro Focus (formerly HP / Hewlett Packard Enterprise)

• United Kingdom
• Software Development
• 500 - 600 Employee

• Executive Assistant

  • Jul 2014 - Apr 2019

• Business Professional

  • Jul 2014 - Jan 2019

  • Supported the Director of Federal Services and 11 Sales Representatives with input into Sales Force for the tracking and management of government services contracts• Directly reported to 3 Delivery Managers with forecasts, pipeline, and commitments of all potential sales• Provided administrative support for all salaries, bonuses, travel, hiring, onboarding, exiting, cell phones, corporate credit cards, fleet company vehicles, computer equipment• Facilitator for the Quarterly Promotion Board, organizing all candidate data, meetings, and input from the Board to present to Director for reviewAstute professional who sets realistic goals, provides follow up and brings problems or improvements to the forefront with success from all parties involved.Reliable Administrator who leads by example and meets demanding responsibilities.Self-motivated achiever who knows office management and has a proven record of success. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inside Professional Services Representative

  • Jul 2014 - Jan 2019

  - Communicate with clients and internal associates on a variety of complex issues - Make and respond to new and existing client phone calls/emails - Cultivate client relationships by identifying opportunities, marketing our services and solutions, managing client expectations and ensuring client satisfaction - Maintain and share knowledge of services capabilities and solutions for client needs/requests - Communicate order status and reasons for order delays/order conflicts - Develop and maintain strategic business relationships with distributors - Complete Statements of Work (SOW) for orders/opportunities and deals - Assist with price negotiations, logistics and technical support needs • Order processing and management - Accurately enter, monitor, and follow up on client orders - Resolve order conflicts (pricing, delivery, terms, products) - Assist with Requests for Proposal (RFPs) – Assist with completion of RFP submission forms, support RFP production and/or client presentations, assist with drop-offs/ mailings • Partner with Federal Sales Team, Inside and Outside Sales Team, Marketing Team - Monitor and maintain a shared sales pipeline - Prioritize and handle client requests when the outside sales team is unavailable - Prepare for and participate in manager information meetings Show less



The Hershey Company

• United States
• Manufacturing
• 700 & Above Employee

• Asset & Customer Management

  • Mar 2012 - Jul 2014

  Managed global corporate assets for entire company worldwide Ordered supplies, software and equipment for the organization and version tracking of software Reconciled billing and returns. Handled customer discrepancies. Managed global corporate assets for entire company worldwide Ordered supplies, software and equipment for the organization and version tracking of software Reconciled billing and returns. Handled customer discrepancies.



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Quality Assurance and Training Specialist

  • Mar 2011 - Mar 2012

  PA IEB Program in Harrisburg I perform quality measures for an independent enrollment broker firm throughout the state of Pennsylvania. I travel the state to perform quality evaluations on our Enrollment Brokers. I listen to and perform quality assurance for our Call Center Inquiry Dispatcher who receive and make phone calls to consumers seeking waiver services. I perform quality measure on our HCSIS and Mail Room coordinators. I develop, modify and provide training to all incoming staff. I create, manage and constantly evaluate our policies and procedures, including our QA procedures for accuracy and compliance with our state contract. Show less



Harrisburg Area YMCA

• Executive Assistant

  • Nov 2009 - Jan 2011

  • Built trusted relationships with leadership • Managed day to day office operations of invoices, deposits, equipment maintenance, workman’s compensation issues, cell phone purchases and billing • Provided minutes for Board of Directors meetings • Responsible for fundraising statistics, vendor contract budgets and receivables • Built trusted relationships with leadership • Managed day to day office operations of invoices, deposits, equipment maintenance, workman’s compensation issues, cell phone purchases and billing • Provided minutes for Board of Directors meetings • Responsible for fundraising statistics, vendor contract budgets and receivables



The MITRE Corporation

• Reporting Support Analyst

  • Jun 2004 - Jun 2009

  • Provided reports from Cognos Impromptu, Remedy and Excel ensuring the integrity of the data with in-depth analysis on functionality, redundancies, and workflows• Created, maintained, and presented budgets for hundreds of division projects using MITRE budgeting tools• Liaison between division and department personnel regarding staffing, resources, projections, actuals, what-ifs, as it pertains to staff utilization on each project• Ordered supplies, furniture, equipment, and peripherals for the division Show less

• Business Analyst and Admin Staff

  • Oct 2002 - Jun 2004

  My responsibilities in this position are to create, maintain, and present budgets for hundreds of division projects using MITRE budgeting tools. I act as the liaison between division and department personnel with regard to budget and other financial issues. I provide the Division Administrator, Project Leaders and staff accurate information about staffing, resources, projections, actuals, what-ifs, as it pertains to staff utilization on each project. I provide information so sound business decisions can be made regarding ceiling management, delivery forecasts, resource and facilities planning and procurement. I helped all division staff ordering supplies, furniture, equipment and peripherals for the division. I provide input and new ideas to the G020 Business Resource Center. I maintain the web page on an as needed basis with current and accurate information regarding direct and indirect projects and any other important business administration related information. Show less

• Desktop Administrator

  • Nov 2000 - Oct 2002

  Working in the Center for Integrated Intelligence Systems (CIIS), for the Desktop Technology Manager (DTM), my responsibilities included making sure the Lifecycle process for over 1200 employees was managed. I ensured new hires received a system on their hire date. I ensured current employees received a new system on or near the anniversary date of the lifecycle system. I provided capital and overhead budget and forecasting information to the DTM. This included tracking actuals and preparing for quarterly overhead reviews. In the absence of the DTM I ran the bi-weekly POC division meetings. I interacted with all levels of management as it pertained to DTM issues. I found unique and cost effective ways to come up with solutions to problems. This included researching the information to save money on HP docking solutions, using equipment from the warehouse and establishing a laptop loaner pool. Other DTM responsibilities included maintaining the database of new hires, transfers, terminations of all CIIS staff and the movement of lifecycle equipment. I provided surplus lifecycle equipment for labs and division use when there was no longer a lifecycle need thus keeping costs down. I recommended technology changes to the DTM. I maintained the department and DTM specific web pages. Special Acknowledgements: I received a "Spot Award" for configuring and providing approximately 15 older laptops for a short-term project for the CEM Center within MITRE. This became a permanent laptop loaner pool. Show less

• Desktop Support Analyst II

  • Mar 1999 - Nov 2000

  My responsibilities included managing the outsource contract of our "Lifecycle" computer program. I measured the productivity of the technicians sent into the field to fix over 5,000 computers, servers and printers corporate-wide at 2 headquarters and over 100 sites. I reported on the service level agreements, user surveys, and any reports necessary to provide metrics within the contract. I was responsible for validating reports and bills submitted by the contractor. I worked closely with outside vendors and manufacturers on various state-of-the-art computer technologies to determine the standard systems for MITRE. I coordinated with internal and subcontracted technicians and product managers on the latest computer configurations and standard MITRE supported computer systems and software. I was also part of the Year 2000 "Y2K" team that worked closely with all MITRE personnel, the contractors to make sure all MITRE computer hardware and software was Y2K compliant working under a tight schedule with immediate deadlines. I was responsible for maintaining the Corporate Computer Policies and Procedures and Computer Lifecycle web pages on the internal MITRE Information Infrastructure (Intranet). Other duties included ordering computer and printers, budgeting, tracking and updating various on-line databases as needed. Special Acknowledgements: I received a "CIO Award" for my efforts on the Y2K project. Show less



MITRE

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Specialist

  • Nov 1987 - Jun 2009



MITRE Corporation

• Computer Store and PC Administrator

  • Feb 1995 - Mar 1999

  Responsibilities included working closely with outside vendors and manufacturers on various state-of-the-art computer technologies to determine the standard systems for MITRE. Coordinated with technicians on the latest computer configurations and MITRE supported computer systems. I was on a short-term team involved with the outsourcing of our field technicians. I was responsible for maintaining the Corporate Policies and Procedures for the division on the internal MITRE Information Infrastructure (Intranet) Home Page. Maintained internal records and metrics for the contract technicians, billing of the work completed by the outsourced organization, Computer Store orders, budgeting, tracking and updating various on-line databases as needed. Show less

• Functionality Expert

  • Jan 1998 - Mar 1998

  Responsibilities included taking part in an extensive Request for Proposal and eventual contract award for a service provider to maintain MITRE's computers on a 3-year life cycle. The contract consisted of providing configuration, installation, break-fix service, asset management, hardware parts, COTS Software and disposal for over 5000 computers at MITRE. Research into the requirement's development, transition, communication, training and implementation of this contract had to be considered.Functionality Expert for a Financial Reengineering Team Show less



MITRE Corporation

• Property Administration/Plant Clearance Coordinator

  • Aug 1993 - Aug 1994

  Responsibilities in this position included extensive interaction with the Government Property Administrator and Government Plant Clearance Officer, as well as outside vendors, schools, churches and other not-for-profit organizations. I supervised a small staff of employees located in different geographical areas who helped handle the administrative and physical labor involved. I was responsible for the disposition polices and procedures for surplus equipment. The average volume of surplus equipment includes approximately 4000 pieces of ADPE equipment a year. I produced many documents relating to the volume of surplus equipment and the financial implication's storage of equipment had on the Corporation. I am familiar with General Service Administration (GSA) regulations, Defense Automated Research Information Center (DARIC) regulations and Federal Acquisition Regulations (FAR). Show less

• Property Assistant

  • Aug 1990 - Aug 1993

  My responsibilities included all initial input of new equipment that consisted of over 23 fields of vital corporate information about each piece of equipment. I maintained the Corporate Property Database (CPDB) used by the government auditor's as their official records. I was responsible for coordinating inventory, reconciliation and closure of an inventory process and reporting to the government the results. I was tasked by the Vice President to work on an internal team that was responsible for reconciling the General Ledger to the Fixed Assets database. This was a 22 million-dollar discrepancy that we managed to dissolve to less than 2 million. I was responsible for training and supervising all new staff members and temporary help as needed. I maintained all miscellaneous contract records and coordinated with the Contracts Department on contract modifications, amendments, transfers, rollovers, and plant clearance.Special Acknowledgements: I received a "Special Recognition Award" for the discrepancy in two sets of MITRE Corporate Records. Show less



MITRE Corporation

• Assistant Buyer

  • Sep 1987 - Oct 1989

  I purchased over one million dollars of large and small computer systems, supplies and services. I separately negotiated a one million-dollar blanket order for office supplies. I dealt closely with Financial Managers and Budget Analyst in various departments. I am familiar with all corporate and government regulations for buying. I am familiar with The Federal Acquisition Regulations (FAR) with regard to purchasing government equipment. I purchased over one million dollars of large and small computer systems, supplies and services. I separately negotiated a one million-dollar blanket order for office supplies. I dealt closely with Financial Managers and Budget Analyst in various departments. I am familiar with all corporate and government regulations for buying. I am familiar with The Federal Acquisition Regulations (FAR) with regard to purchasing government equipment.



CIT Alcatel

• Personnel Administrative Assistant

  • Jan 1984 - Jun 1986

  My responsibilities included screening resumes and providing guidance to all technical recruiters. I familiarized myself with all facets of business in order to distinguish each resume and categorize the resumes for easy review by the recruiters. I arranged all travel arrangements, hotel accommodations and car rental of potential candidates coming in for interviews. I scheduled interview slots with upper management, personnel and technical staff. I arranged all relocation accommodations including temporary housing and house hunting with a Realtor. I organized all new-hire orientations; started new-hire payroll and provided picture badges and entry access cards into the buildings. Show less