Laura R. Walker

Senior Consultant at RK Transformation Consulting Services
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Champ Fleurs, San Juan-Laventille, Trinidad and Tobago, TT
Languages
  • English -

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Omar Romero

During my time at RBTT, I found Laura to be an extraordinary manager, providing strong leadership and guidance in a high pressure, fast paced environment. Laura was able to effectively build and manage a team of highly technical staff that supported a suite of mission critical applications at the group. She provided direction and fostered regular communication, yet was always available and open to discussing new ideas and was hugely reliable as a manager and a friend. I am certain that Laura will be a huge asset to any endeavor she decides to pursue.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • LSS - Lean Six Sigma Green Belt
    -
    Nov, 2012
    - Sep, 2024
  • Certificate of Completion - FATCA Final Regulations: What they mean to your Business
    Ernst & Young - Cleveland, Ohio
    Jan, 2013
    - Sep, 2024

Experience

  • RK Transformation Consulting Services
    • Canada
    • Business Consulting and Services
    • 1 - 100 Employee
    • Senior Consultant
      • Mar 2021 - Present

      As a senior consultant to RK-TCS, assists in driving business growth through engaging with clients to provide business transformation consulting services based on over 30 years of industry and senior management experience in the industry. Member of the RK-TCS network of consultants serving in on-demand teams to serve client and internal needs. As a senior consultant to RK-TCS, assists in driving business growth through engaging with clients to provide business transformation consulting services based on over 30 years of industry and senior management experience in the industry. Member of the RK-TCS network of consultants serving in on-demand teams to serve client and internal needs.

  • RBC
    • France
    • Design Services
    • 1 - 100 Employee
    • Senior Business Process Analyst
      • May 1982 - May 2016

      Over 30 years experience in the financial industry working with local, regional and international teams.

    • Lead Business Analyst
      • 2014 - 2016

      As a Business Analyst Lead, I managed 6 Business Analyst who were assigned to the various Projects and Initiatives for the organization. My main responsibilities were: The introduction and induction of the team to the Business Analyst role. On the job transitioning of team members from Process Analyst to Business Analyst concurrent with executing tasks and carrying out their responsibilities as new BAs.

    • Business Lead - Personal Banking
      • Apr 2013 - Apr 2014

      As the Business Lead, I managed a team of 8 Business Analysts responsible for designing and standardizing a Pan Caribbean Business Operating Model. Responsibilities included: Analyzed transaction processing and creating/updating processes, policies, procedures to design and standardize operations in 12 Jurisdictions.

    • Implementation Lead - Standardized Platform - (Transformation Program)
      • 2011 - 2012

      As the Implementation Lead and Change Champion. Responsibilities included: Change Champion – I worked with Senior Managers, Managers and Team Leads to assist staff in preparation, understanding and embracing the changes to roles, responsibilities, and product and service delivery. Travelled to 12 Jurisdictions as a member of the Implementation team responsible for guiding and supporting the Customer Service Representatives and Support Officers. Work strategies were deployed to support a platform that consisted of a customer database, Transaction and General Ledger processing and balancing. Show less

    • Business Lead – Standardized Platform - (Transformation Program)
      • 2008 - 2010

      As the Business Lead, I was a member of team responsible for designing a standard system for implementation in all Jurisdictions. Responsibilities included: Assessing Deposits and Transfer Servicing product and service offerings o Identifying inputs, outputs for transaction processing.o Reviewing and updating Deposits and Transfer Servicing Product and Service offerings documentation. Established a Call Centre with a team of 5 persons to contact customers to validate Customer data in preparation for the implementation of the new system.o Developed script, rostered and assigned number of calls to complete on a daily basis.o Held daily meetings to obtain and assess feedback on ‘no answer’, ‘call backs, ‘follow up’, ‘unable to contact’. Developed Scenarios to support a live Business Simulation which was required as Databases were converted 1 week prior to go live. The scenarios required manual entry of 1 week of transactions at go live. Show less

    • Assistant Manager - Systems Support
      • 2002 - 2005

      As Assistant Manager – Systems Support, I led a team of 15 persons who were organized in teams of 2 comprising a Business Analyst and a Programmer to manage and support 70 Applications in Trinidad & Tobago and Suriname. The 2-member team formation facilitated strategies to: Ensure an Application Availability Metric of +99% on a 24/7 basis, and update and implement fixes to Applications which occur during processing. Close the documentation gap and develop documentation for the 70 Applications that describes the application, processing flow and interconnecting processing between systems, applications and servers.  Develop 70 Application Interface business documents to capture the data elements being communicated between application and system. Execute Team building activities aligned to the reality work situation during the Business Process Re-engineering program to inject fun, and a renewed perspective to complete the task at hand. Show less

  • Royal Bank of Trinidad and Tobago
    • Business Lead - FATCA
      • 2013 - 2014

      The Foreign Account Tax Compliance Act (FATCA) is a tax information reporting regime, which requires Financial Institutions (FIs) to identify their U.S. accounts through enhanced due diligence reviews and report them periodically to the U.S. Internal Revenue Service (IRS) or in case of Inter-Governmental agreement(IGA), signed by their home country. My main responsibilities were:  Attending FATCA training to understand “What is FATCA?”.  Analysing Customer records to identify, accounts which meet the criteria.  Liaising with the local Inter-governmental Agency - Board of Inland Revenue (Tax Office) to integrate and satisfy the requirements for FATCA reporting. Show less

    • Business Lead – Business Process Re-engineering (Transformation Program)
      • 2005 - 2007

      This project was the first of its kind undertaken by the organization. All the processes except Marketing were re-engineered concurrently under this BPR transformation program. As the Business Lead for the re-engineering of Business processes. I led the Deposits team - 1 of 4 teams comprising 22 Business Process Analysts divided into 4 teams - Deposits, Lending, Arrangement Servicing and Transfer Servicing  The objective of standardization and quality was achieved resulting in the re-engineering of approximately 50 high-level process flow diagrams, 71 Workflows, and 1,510 Activities.  Created a simulation of a Train to track and monitored our progress towards achieving our objective. Show less

    • Assistant Branch Manager
      • 2000 - 2002

      In preparation to take up the role of Assistant Branch Manager – Trincity Mall branch, I worked with the Senior Manager - Business Systems and Design Operations to support the design of a modern flagship Mall branch. The main preparatory responsibilities were:  Identifying, recommending and developing requirements and tools to operationalize the Branch.  Interviewing and hiring staff for the business operations arm of the branch. In preparation to take up the role of Assistant Branch Manager – Trincity Mall branch, I worked with the Senior Manager - Business Systems and Design Operations to support the design of a modern flagship Mall branch. The main preparatory responsibilities were:  Identifying, recommending and developing requirements and tools to operationalize the Branch.  Interviewing and hiring staff for the business operations arm of the branch.

    • Business and Implementation Lead - Y2K Teller Replacement System
      • 1998 - 1999

      As the Business Lead, I worked with International Experts from USA to design a Y2K Teller Replacement System. My main responsibilities were:  Assisted in designing a solution that was Y2K compliant.  Assessing current state processing of the Deposits, Transfer and Arrangement product portfolio and creating future state transactions inclusive of fields, data, inputs and outputs.  Identify creation/updates to supporting Deposits, Transfer and Arrangement policies and procedures. For the roll out of the system, I was appointed Implementation Lead for 1 of 4 teams, I led a team of 5 persons to roll out the system in 6/24 Branches locally. Show less

Education

  • Wilfrid Laurier University
    Diploma, Business
    1992 - 1994
  • The Hebrew University of Jerusalem, Israel
    Certificate, Hebrew
    2020 - 2021
  • Heriot-Watt University
    Certificate of Achievement, Project Management
    2007 - 2007
  • Heriot-Watt University
    Certificate of Achievement, Organzation Behaviour
    2006 - 2006
  • American Management Association
    Certificate, Organizational Leadership
    2005 - 2005
  • ROYTEC
    Certificate, Management Information Systems, General
    2001 - 2001

Community

You need to have a working account to view this content. Click here to join now