Laura Pros Segura

Customer Success Specialist at Autobahn Security
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Contact Information
us****@****om
(386) 825-5501
Location
DE

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Experience

    • Germany
    • Computer and Network Security
    • 1 - 100 Employee
    • Customer Success Specialist
      • Jan 2023 - Present

    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Security Consultant
      • Jun 2021 - Dec 2022

    • Germany
    • Non-profit Organizations
    • 1 - 100 Employee
    • Consultant
      • Nov 2020 - Apr 2021

      Acted as integral member of a team to realise the identification of opportunities and challenges for an NGO's organisational structure and understand how to sustainably expand to be more attractive to sponsors. Learned and practiced tools of Design Thinking in order to have a tangible Social Impact on Berlin's Civil Society. Acted as integral member of a team to realise the identification of opportunities and challenges for an NGO's organisational structure and understand how to sustainably expand to be more attractive to sponsors. Learned and practiced tools of Design Thinking in order to have a tangible Social Impact on Berlin's Civil Society.

    • Public Relations Assistant
      • Apr 2017 - Jun 2017

      Assisted in translation to Spanish online platform for 2-way interaction with 2K+ food-truck owners, created online surveys and blogged articles to stimulate engagement online. Managed public relations for monthly hospitality events across 10+ cities nationally, cooperated with advertising and raised customer awareness and reach. Assisted in translation to Spanish online platform for 2-way interaction with 2K+ food-truck owners, created online surveys and blogged articles to stimulate engagement online. Managed public relations for monthly hospitality events across 10+ cities nationally, cooperated with advertising and raised customer awareness and reach.

    • Spain
    • Wellness and Fitness Services
    • Public Relations Intern
      • Jun 2015 - Jul 2015

      Supported and collaborated with Campaign Manager, Jordi Ubeda organising on-the-ground social campaigns, aggregating votes by 32%. Distributed voting ballots to associate members, represented voice and non-voice customer service representatives in customer support centre Supported and collaborated with Campaign Manager, Jordi Ubeda organising on-the-ground social campaigns, aggregating votes by 32%. Distributed voting ballots to associate members, represented voice and non-voice customer service representatives in customer support centre

Education

  • Hertie School
    Master's degree, International Relations and Affairs
    2020 - 2022
  • Maastricht University
    BA European Studies, Political Science and Government
    2017 - 2020
  • Maastricht University
    Minor in European and International Law, International Relations and Affairs
    2019 - 2019

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