Laura PERSIC
Customer Care Tools & Projects Assistant at TCL Communication- Claim this Profile
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English -
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French -
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Romanian Native or bilingual proficiency
Topline Score
Bio
Valentin Tuca
Laura was my Executive Assistant as Chairman of a professional association (UNSICAR) for a couple of years. Exercising her responsibilities, she demonstrated very good discipline and project management skills, while being pro-active in addressing the business needs. Laura was a great asset to our organization and it was not easy to replace her. She has excellent written and verbal communication skills, is extremely organized, can work independently and is able to fulfill tasks in due time. Laura was always willing to offer her assistance and had an excellent relationship with the many constituents served by our office including clients, employers, and other professional organizations. This is particularly valuable for any company, as she can effectively communicate with people across departments. She would certainly add value to any company and I wholeheartedly recommend her for any endeavor she chooses to pursue.
Markus Groehs, MBA
Direct working links we had, were always professional answered from her side. In my Team she was responsible for PCBA orders, preparing credit note requests, overviewing the DOA process. She followed given processes, provided input for improvements when detected. Enjoyed her general support very much. Capability to provide more than the normal job requires. Self-organized and knows whom to ask to solve issues.
Valentin Tuca
Laura was my Executive Assistant as Chairman of a professional association (UNSICAR) for a couple of years. Exercising her responsibilities, she demonstrated very good discipline and project management skills, while being pro-active in addressing the business needs. Laura was a great asset to our organization and it was not easy to replace her. She has excellent written and verbal communication skills, is extremely organized, can work independently and is able to fulfill tasks in due time. Laura was always willing to offer her assistance and had an excellent relationship with the many constituents served by our office including clients, employers, and other professional organizations. This is particularly valuable for any company, as she can effectively communicate with people across departments. She would certainly add value to any company and I wholeheartedly recommend her for any endeavor she chooses to pursue.
Markus Groehs, MBA
Direct working links we had, were always professional answered from her side. In my Team she was responsible for PCBA orders, preparing credit note requests, overviewing the DOA process. She followed given processes, provided input for improvements when detected. Enjoyed her general support very much. Capability to provide more than the normal job requires. Self-organized and knows whom to ask to solve issues.
Valentin Tuca
Laura was my Executive Assistant as Chairman of a professional association (UNSICAR) for a couple of years. Exercising her responsibilities, she demonstrated very good discipline and project management skills, while being pro-active in addressing the business needs. Laura was a great asset to our organization and it was not easy to replace her. She has excellent written and verbal communication skills, is extremely organized, can work independently and is able to fulfill tasks in due time. Laura was always willing to offer her assistance and had an excellent relationship with the many constituents served by our office including clients, employers, and other professional organizations. This is particularly valuable for any company, as she can effectively communicate with people across departments. She would certainly add value to any company and I wholeheartedly recommend her for any endeavor she chooses to pursue.
Markus Groehs, MBA
Direct working links we had, were always professional answered from her side. In my Team she was responsible for PCBA orders, preparing credit note requests, overviewing the DOA process. She followed given processes, provided input for improvements when detected. Enjoyed her general support very much. Capability to provide more than the normal job requires. Self-organized and knows whom to ask to solve issues.
Valentin Tuca
Laura was my Executive Assistant as Chairman of a professional association (UNSICAR) for a couple of years. Exercising her responsibilities, she demonstrated very good discipline and project management skills, while being pro-active in addressing the business needs. Laura was a great asset to our organization and it was not easy to replace her. She has excellent written and verbal communication skills, is extremely organized, can work independently and is able to fulfill tasks in due time. Laura was always willing to offer her assistance and had an excellent relationship with the many constituents served by our office including clients, employers, and other professional organizations. This is particularly valuable for any company, as she can effectively communicate with people across departments. She would certainly add value to any company and I wholeheartedly recommend her for any endeavor she chooses to pursue.
Markus Groehs, MBA
Direct working links we had, were always professional answered from her side. In my Team she was responsible for PCBA orders, preparing credit note requests, overviewing the DOA process. She followed given processes, provided input for improvements when detected. Enjoyed her general support very much. Capability to provide more than the normal job requires. Self-organized and knows whom to ask to solve issues.
Experience
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TCL Communication
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China
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Consumer Electronics
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500 - 600 Employee
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Customer Care Tools & Projects Assistant
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Mar 2016 - Present
• Build the process and workflow for every project;• Organize projects;• Collaborate with the team;• Track progress and goals.
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After Sales Officer
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Jan 2013 - Jun 2016
* Recording invoices received from EMEA area, follow payments, checking status and informing customers;* DOA process – checking conditions, pre-approval, sending feedback to customers and RCs;* Creating credit notes for EMEA customers, tracking payments, informing customers;* Support and coordination provided to EMEA customers regarding payments follow-up, DOA acceptance, Credit Note issuance;* Monitoring the payment process of invoices and credit notes of our customers accounts in order to respect the deadlines;* Issuing statistics on DOA, payments, accounts statuses;* Training and coaching;* Tacking part to processes of improving the commercial relations between ALCATEL Customer Care and our partners;* Continuous support for Customer Care Managers;* Input for reporting system development and internal orders system update. Show less
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walter services Romania S.R.L.
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Bucharest, Romania
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Supervisor Contact Center BCR - Directia Managementului Canalelor Retail
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Aug 2007 - Feb 2012
Main tasks: - meeting performance targets for speed, efficiency, sales and quality; - managing the daily running of the call center; - liaison with other team leaders, operatives and third parties to gather information and resolve issues; - coaching and training of the team; - monitoring random calls to improve quality, minimize errors and track operative performance; - reviewing the performance of agents, identifying training needs and planning training sessions; - recording statistics, user rates and the performance levels of the call center and preparing reports; - organizing agents, including shift patterns and the number of staff required to meet demand; - integration of new team members; - coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes; Show less
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QCNS ROMANIA S.A.
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Bucharest, Romania
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Supervisor Financial Department
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Jun 2003 - Aug 2007
My task was to control and manage the 4000 hotel suppliers and to inform our partners about the implementation of the new payment strategy. I were in charge with the hotels chains like Best Western, Notturno, Comfort Inn, Ramada Treff, Ramada Jarvis, Euroblanca, Jolly, Travco. I checked invoices received from the hotels, I deducted our commission than I pay them. I also made the payment orders and prepare the weekly wires and checks. I handled incoming e-mails from the hotels in a polite and professional manner; recorded information on incoming requirements/complains into the system and solved them. I also provided information on inquiries regarding the process of payment. As a supervisor, I coordinated a team of 15 people, manage their daily tasks and correct all the errors that might come up during action. I also tried to maintain a high degree of professionalism and self satisfaction of my team in order to obtain the best results in our work. I reported and collaborated with my managers in order to find the best solution. I dress up the Payment Orders and elaborate reports on daily bases, monthly and on request regarding our incomes, process of payment of the hotels, debit of our clients. Show less
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U.N.S.I.C.A.R. ( National Association of Romanian Insurance Intermediaries)
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Bucharest, Romania
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Executive Secretary
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Oct 2000 - Jun 2003
- provision of personal assistant services(maintaining up to date electronic dairy, including scheduling meetings, compiling agendas, arranging discussion and background papers); - carrying out administrative and secretarial support(travel, photocopying and facsimile, organizing meeting rooms and catering requirements, working lunches, press conferences); - word processing and proof reading documents and letters; - telephone calls, taking messages and follow-up action as appropriate; - prioritizing and sorting incoming mail; - maintaining administrative records. Show less
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SC A.M.G. COMSERVICE s.r.l.
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Bucharest
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Assistant Purchasing
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Oct 1998 - Sep 2000
- telephone calls, taking messages, sorting incoming mails; - direct marketing; - basic book-keeping. - telephone calls, taking messages, sorting incoming mails; - direct marketing; - basic book-keeping.
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Education
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1995 - 1999
Academy of Economics, Bucharest
Bachelor of Economics, International Commercial Transactions -
1991 - 1995
"Petru Rares" Highschool - Piatra Neamt
Bachelors, mathematics-physics
Community
