Client Success Manager

• Sep 2023 - Present

Clinical Project Coordinator

• Jan 2017 - Jun 2023

- Provided various support as a Subject Matter Expert in healthcare IT by streamlining and centralizing information with Epic, Carecloud and Workday - Coordinated patient care from greeting to end of care process, act as liaison between patients and healthcare providers. -Worked cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities -Successfully communicated value of additional tests to patients increasing each complete office exam profit by 30% Show less

Project Coordinator

• Aug 2019 - Sep 2022

-Consistently met defined quality and productivity goals let to being one out of two selected associates to revise and publish workflow documentation accessible by 2,975 employees reducing worker error -Led daily stand-up meetings with management for two week sprint period that identified issues and pertained to productivity -Served as a team player within a high performing team of 30 and maintain an advanced level of engagement with a focus on detail -Demonstrated servant leadership and acted as a point of contact while conducting three 1:1 virtual trainings per week Show less

Project Manager

• Jun 2022 - Jul 2022

-Planned and executed sponsorship campaign to increase community engagement, while drafting sponsorship letter -Incorporated Agile principles into change and delivery review meetings while engaging weekly with the Garden House director -Demonstrated “extreme accountability” to take ownership of deliveries in timely manner -Developed and nurtured relationships with contributors and encourage participation in the community -Planned and executed sponsorship campaign to increase community engagement, while drafting sponsorship letter -Incorporated Agile principles into change and delivery review meetings while engaging weekly with the Garden House director -Demonstrated “extreme accountability” to take ownership of deliveries in timely manner -Developed and nurtured relationships with contributors and encourage participation in the community

Global Solutions Manager

• Feb 2021 - Apr 2021

-Identified key opportunities and provided feedback to continuously improve processes and workflows -Utilized extensive brand development research and adapted an to conceptualize and execute strategic marketing designs -Fostered trust through transparent communication -Identified key opportunities and provided feedback to continuously improve processes and workflows -Utilized extensive brand development research and adapted an to conceptualize and execute strategic marketing designs -Fostered trust through transparent communication