Experience

International Baccalaureate

• Production Coordinator

  • Nov 2019 - Present



Pier Consulting Ltd

• Barry

• Operations and Marketing / Credit Controller

  • Oct 2017 - Nov 2019

  My role at Pier covers three administrative areas; operations, credit control and marketing As the Operations Administrator I deal with a number of projects, including managing our CRM system and our practices, policies and contracts to ensure they are up-to-date and compliant. Last year I organised an overhaul of policies and procedures to ensure that we were GDPR compliant by May 2018. As Credit Controller I manage setting up accounts, build rapport with key contacts, oversee account credit limits, deal with invoice queries, monitor payment performance and collections and forecast collections. As the marketer I am responsible for implementing a strategy to cover social, e-mail, direct mail and content marketing in addition to data cleansing our CRM to ensure we are targeting the right contacts. I regularly generate industry-specific content for newsletters and blog articles. I am also working towards a website refresh this year.



Trailfinders

• Cardiff, United Kingdom

• Travel Consultant

  • Mar 2015 - Sep 2017

  My role in Trailfinders was to provide the best possible experience in customer care in order to tailor make a unique, personalised itinerary for each client. Adaptability and organisation were key attributes when working for the largest independent travel agency in the UK. Consulting with clients whilst simultaneously building packages on six in-house systems meant that I could effectively manage my time to take new enquiries, averaging 40 calls per day. Communication and accuracy were essential in instilling confidence in the brand in a competitive market and I quickly developed strong rapport with my clients, leading to four grade reviews and a promotion into the High Value Lead team where I would deal with the most lucrative enquiries from honeymooners and business class travellers. My sales increased year on year to average £2500 per week in profit.



Lowie Recruitment

• Wellington & Wairarapa, New Zealand

• Junior Consultant and Recruitment Administrator

  • Feb 2014 - May 2014

  Employed as a Recruitment Administrator in a team of only two, I quickly took ownership of the day to day running of the office whilst my manager focused on new business. My key clients were in the construction and catering industries, and demand would normally be at very short notice or for of workers for events so I learnt to prioritise under time pressure. Day to day responsibilities included reception supervision, receiving all incoming calls, data entry, producing job advertisements, CV screening and record keeping. I also organised meet and greet events and conducted candidate interview and inductions.



Fossil Group, Inc.

• Bridgend

• Retail Supervisor

  • Nov 2012 - Sep 2013

  Promoted from the Keyholder to 2IC Supervisor in May 2013 I was given the opportunity to lead a sales team and co-ordinate the background store operations in a target-driven retail environment. • Managed sales staff to co-ordinate merchandising, deliveries and promotions and ensuring there was no impact on store operations. • Analysed data and created sales reports to identify trends or weaknesses. Represented the store in international product feedback calls Reviewed staff sales performance and conversion rates and taught new products and procedures.



RNLI

• North Cornwall and North Devon

• Face to Face Fundraiser

  • Jun 2012 - Aug 2012

  Working and living in a team of fundraisers was an opportunity to improve my selling skills whilst recruiting new supporters to a worthwhile cause. • Communicating with the public at the entrance to beaches to persuade them to become regular supporters of the RNLI. • Passing on important safety messages and teaching children about riptides and flags. • Remaining motivated and enthusiastic as a representative of the charity and use selling skills in order to persuade potential supporters to sign up • Achieving personal targets set each day to support the efforts of our team aims.