Experience

Smeg UK Ltd.

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Credit Controller

  • Jul 2019 - Present



The Brewery Tap

• Abingdon

• Shift Manager - Bar Staff

  • May 2008 - Present

  • Bar service • Table service - food orders • Some food preparation – bar snacks • Training and management • Cashing up tills • Checking in room guests • Preparing the pub for regular activities such as darts, quiz and Aunt Sally • Taking part in quarterly beer festivals and other large functions • Bar service • Table service - food orders • Some food preparation – bar snacks • Training and management • Cashing up tills • Checking in room guests • Preparing the pub for regular activities such as darts, quiz and Aunt Sally • Taking part in quarterly beer festivals and other large functions



Akamis Bio

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Clinical Operations Administrator

  • Mar 2018 - May 2019



Oxford University Press

• Oxford, United Kingdom

• Sales Support and Customer Planning Executive

  • Dec 2011 - Mar 2018

  • Support – providing sales and administrative support to regional sales managers and Heads of Sales. • Support business development through market research, usage reports and gap analysis. • Help to prepare data and support for presentations at customer meetings and sales management meetings. • Assist with subscription renewals and creation of consortia proposals, manage and track invoices, follow up conferences and promotion campaigns. • Support licence workflow and ensure all customers have an up-to-date licence. • Act as a contact for agents/customers in the absence of the relevant Sales Manager. • Liaise with other departments such as Marketing, Customer Services and Editorial over sales and customer queries. • Continually develop and review department procedures and tender/bid resources, making sure they are clearly recorded, consistently updated, and shared to ensure the efficient running of the sales team. • Assist with the organisation and follow-up of all events and conference trips to ensure their smooth running and to maximise sales effort. • Carry out basic Ad-hoc sales activity in low revenue sectors to ensure full advantage of all sales opportunities are taken. • Act as key user for internal systems such as Salesforce, iWapps and Oxford Share, as well as the power user for BW Themis reporting.



Taylor & Francis Group

• Journals Sales Support Executive

  • Nov 2007 - Dec 2011

  Prepare quotations for sales models to prospective and renewal customersContact existing sales model customers with renewal information as directedEnable and maintain online access for sales agreements and assist with sales model customers queriesProduce usage statistics reportsProduce sales reports from SAP system as directedCarry out administrative tasks on behalf of the Sales Support Manager

• Publishing Editor

  • Oct 2005 - Nov 2007

  Manage, maintain and update the online manuscript tracking systems. Monitoring and creating accounts for authors, referees, Associate Directors and EditorsElectronic processing, uploading and proofing of manuscripts. Assign such documents to the respective Editors, Associate Editors and Editorial boards.Assist Editors by contacting authors, referees and other Editorial staff. Produce regular activities reports and statistic reports for editorial meetings.Liaison with other departments within Taylor & Francis, especially the online systems team.

• Publishing & Permissions Administrator

  • Apr 2005 - Oct 2005

  To provide efficient publishing & permissions administration for the journals publishing and permissions departmentReceive, process & administer journal permissions requestsPrepare permissions invoices for accountsProvide general administration support for the Directors' PAPA to Editorial Directors, arranging flights, updating master spreadsheets, running publishing reports, organising meetings.

• Online Co-ordinator

  • Sep 2003 - Apr 2005

  To handle online customer enquiries by phone, email, fax & postTo verify and switch on subscriber's online accessTo verify daily asserted online access placed with our online service providersTo raise invoices & enter payments on Vista



Taylor & Francis Group

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Journal Sales Support Executive

  • Sep 2003 - Dec 2011



Oxford University Press

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2000 - Aug 2003

  To provide & maintain a high level of customer service to our key customers based in the Middle East To build & maintain a strong working relationship with customers To process all orders, queries & complaints efficiently and accurately within the time limit set by the customers To offer support & help other team members To provide & maintain a high level of customer service to our key customers based in the Middle East To build & maintain a strong working relationship with customers To process all orders, queries & complaints efficiently and accurately within the time limit set by the customers To offer support & help other team members



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• processing BACS payments to head cashier

  • Aug 1995 - Oct 2000