Chief Operations Officer

• Jun 2019 - Present

As the Operations Officer I oversee much of the backoffice work that makes AFBN function, anything from assisting with recruiting, financials, managing contract employees, marketing and working with carriers on all parts of the business. I am pitching in wherever I can and picking up whatever I can learn along the way. As the Operations Officer I oversee much of the backoffice work that makes AFBN function, anything from assisting with recruiting, financials, managing contract employees, marketing and working with carriers on all parts of the business. I am pitching in wherever I can and picking up whatever I can learn along the way.

National Account Manager

• Aug 2009 - May 2019

Account Manager for the top performing agencies with a combined annual premium of $15 million and agent field forces of over 3,000. Serves as the one key point of contact for all facets of the relationship between the carrier and the sales force, promoting mutually beneficial ongoing customer relationships. Identified and executed product cross-sales, training and initiatives. Focused on customer experiences, support and retention. Promptly resolved issues and implemented long term… Show more Account Manager for the top performing agencies with a combined annual premium of $15 million and agent field forces of over 3,000. Serves as the one key point of contact for all facets of the relationship between the carrier and the sales force, promoting mutually beneficial ongoing customer relationships. Identified and executed product cross-sales, training and initiatives. Focused on customer experiences, support and retention. Promptly resolved issues and implemented long term problem solves as a beneficial liaison between home office and customers. Accountable and instrumental in hosting annual, international Leaders Conference for up to 200 attendees. Show less Account Manager for the top performing agencies with a combined annual premium of $15 million and agent field forces of over 3,000. Serves as the one key point of contact for all facets of the relationship between the carrier and the sales force, promoting mutually beneficial ongoing customer relationships. Identified and executed product cross-sales, training and initiatives. Focused on customer experiences, support and retention. Promptly resolved issues and implemented long term… Show more Account Manager for the top performing agencies with a combined annual premium of $15 million and agent field forces of over 3,000. Serves as the one key point of contact for all facets of the relationship between the carrier and the sales force, promoting mutually beneficial ongoing customer relationships. Identified and executed product cross-sales, training and initiatives. Focused on customer experiences, support and retention. Promptly resolved issues and implemented long term problem solves as a beneficial liaison between home office and customers. Accountable and instrumental in hosting annual, international Leaders Conference for up to 200 attendees. Show less

Account Manager

• Jan 2003 - Jan 2008