Laura Nettell
Call Center Representative at Scient Federal Credit Union- Claim this Profile
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American Sign Language Limited working proficiency
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Latin -
Topline Score
Bio
Diana Helmuth
I wish I had gotten Laura on our customer support team sooner, that's the short of it. She got up to speed on all our softwares so fast I thought I had whiplash. She was professional, extremely detailed, just a complete superstar. She asks smart questions, is hyper-aware of the team dynamic, and really cares about doing a good job. She's an adept customer service agent, and seems happy there, but would do extremely well in a manager-level position. I hope I get to work with her again.
Peach Nobbe
Laura is an outstanding coworker and anyone would be lucky to have her on their team. She is an extremely fast learner and takes genuine pride in being able to help others comprehend new ideas and take responsibility for their roles. She has excellent customer conduct and people skills.
Diana Helmuth
I wish I had gotten Laura on our customer support team sooner, that's the short of it. She got up to speed on all our softwares so fast I thought I had whiplash. She was professional, extremely detailed, just a complete superstar. She asks smart questions, is hyper-aware of the team dynamic, and really cares about doing a good job. She's an adept customer service agent, and seems happy there, but would do extremely well in a manager-level position. I hope I get to work with her again.
Peach Nobbe
Laura is an outstanding coworker and anyone would be lucky to have her on their team. She is an extremely fast learner and takes genuine pride in being able to help others comprehend new ideas and take responsibility for their roles. She has excellent customer conduct and people skills.
Diana Helmuth
I wish I had gotten Laura on our customer support team sooner, that's the short of it. She got up to speed on all our softwares so fast I thought I had whiplash. She was professional, extremely detailed, just a complete superstar. She asks smart questions, is hyper-aware of the team dynamic, and really cares about doing a good job. She's an adept customer service agent, and seems happy there, but would do extremely well in a manager-level position. I hope I get to work with her again.
Peach Nobbe
Laura is an outstanding coworker and anyone would be lucky to have her on their team. She is an extremely fast learner and takes genuine pride in being able to help others comprehend new ideas and take responsibility for their roles. She has excellent customer conduct and people skills.
Diana Helmuth
I wish I had gotten Laura on our customer support team sooner, that's the short of it. She got up to speed on all our softwares so fast I thought I had whiplash. She was professional, extremely detailed, just a complete superstar. She asks smart questions, is hyper-aware of the team dynamic, and really cares about doing a good job. She's an adept customer service agent, and seems happy there, but would do extremely well in a manager-level position. I hope I get to work with her again.
Peach Nobbe
Laura is an outstanding coworker and anyone would be lucky to have her on their team. She is an extremely fast learner and takes genuine pride in being able to help others comprehend new ideas and take responsibility for their roles. She has excellent customer conduct and people skills.
Experience
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Scient Federal Credit Union
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United States
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Banking
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1 - 100 Employee
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Call Center Representative
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Feb 2023 - Present
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Nearside
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United Kingdom
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Truck Transportation
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Customer Service Analyst
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Jun 2021 - Present
Responsible for managing escalated customer support inquiries, responding promptly and efficiently to solve customer issues regarding their Business Checking Accounts and Lines of Credit. Skilled in de-escalation techniques and conflict resolution. Coordinated with other Tier 2 agents to manage Tier 1 agents in remote positions. Gained knowledge and experience in Zendesk, Aircall, and Notion Productivity Software. Working closely with Compliance, responsible for the creation and maintenance of customer-facing information to streamline customer support agents' work. Coordinated with Compliance and Legal team for creation and maintenance of customer-facing language in email macros, bot language, and help center articles. Created flowcharts and training procedures for future use by Tier 1 agents with the goal of streamlining customer interactions. Responsible for interdepartmental communication in an ever-changing start-up environment and relating updated processes and procedures to the Customer Support team. Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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May 2014 - Jan 2020
Marketing liaison and Subject Matter Expert; informing clients about new coffee brands and equipment, increasing sales each quarter by 3% and surpassing goals. Responsible for acquisitions pertaining to inventory stock, financial budget, and operational readiness. Responsible for personal cash management and knowledge of POS system. Managed and trained over 50 barista employees. Organized and coordinated over 100 community service hours for Saratoga Spring, NY location Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Bank Teller
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Aug 2016 - May 2017
Responsible for budgeting and managing over $200,000; reporting no loss of revenue. Shift supervisor- responsible for training team members on technology and procedures to increase customer satisfaction and work output. Financial advisor - assisted in coordinating, and organizing accounts, and advised clients on banking products to suit financial needs. Marketed products and seasonal promotions to increase volume of customers and local businesses. Responsible for budgeting and managing over $200,000; reporting no loss of revenue. Shift supervisor- responsible for training team members on technology and procedures to increase customer satisfaction and work output. Financial advisor - assisted in coordinating, and organizing accounts, and advised clients on banking products to suit financial needs. Marketed products and seasonal promotions to increase volume of customers and local businesses.
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KTVU
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Broadcast Media Production and Distribution
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100 - 200 Employee
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News Intern
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Jan 2013 - Jun 2013
Responsible for sorting copy for morning news anchors, researching possible stories, locating videos from archives and recording live shots of reporters out in the field. Responsible for sorting copy for morning news anchors, researching possible stories, locating videos from archives and recording live shots of reporters out in the field.
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Pizza Antica
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United States
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Advertising Services
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1 - 100 Employee
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Server
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2011 - 2013
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Peet's Coffee & Tea
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United States
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Restaurants
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Barista
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2010 - 2012
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Education
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2007 - 2013
San Francisco State University
Bachelor of Arts (B.A.), Broadcast and Electronic Communcation Arts
Community
