Laura Navarro

Coordinador soporte técnico at Cuestamoras
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Contact Information
us****@****om
(386) 825-5501
Location
Costa Rica, CR
Skills

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Experience

  • Cuestamoras
    • Costa Rica
    • Investment Management
    • 100 - 200 Employee
    • Coordinador soporte técnico
      • Mar 2019 - Present

      Coordinador Soporte Técnico Farmacias Fischel, Farmacias La Bomba, Cefa y Labinsa Coordinador Soporte Técnico Farmacias Fischel, Farmacias La Bomba, Cefa y Labinsa

  • Dole Food Company
    • United States
    • Food & Beverages
    • 700 & Above Employee
    • Service Desk
      • Jan 2012 - Present

      • Helpdesk Standard Fruit Company Management • Active Directory basic management • Citrix troubleshooting • Lotus Notes Configuration & troubleshooting • As-400 Configuration & troubleshooting • VPN Configuration & troubleshooting • Audit reports • Remote assistance Puntarenas, Limón, Guápiles, San Carlos, San José users. • Support onsite coordination. • Opening , update & following tickets • Helpdesk Standard Fruit Company Management • Active Directory basic management • Citrix troubleshooting • Lotus Notes Configuration & troubleshooting • As-400 Configuration & troubleshooting • VPN Configuration & troubleshooting • Audit reports • Remote assistance Puntarenas, Limón, Guápiles, San Carlos, San José users. • Support onsite coordination. • Opening , update & following tickets

  • ITCA
    • IT Service Desk Supervisor
      • Sep 2014 - Mar 2019

  • Alimentos Prosalud
    • Soporte Tecnico
      • Oct 2012 - Mar 2019

      • Service Desk Implementation • Backup in the cloud • Reporting and backup control • Tickets Report • Active Directory basic management • Create-delete uses Microsoft Exchange • Remote assistance Panamá, Honduras, El Salvador and Nicaragua users • Support onsite coordination. • Service Desk Implementation • Backup in the cloud • Reporting and backup control • Tickets Report • Active Directory basic management • Create-delete uses Microsoft Exchange • Remote assistance Panamá, Honduras, El Salvador and Nicaragua users • Support onsite coordination.

  • Standard Fruit Company
    • Service Desk
      • Dec 2007 - Jan 2012

      • Helpdesk Standard Fruit Company Management • Active Directory basic management • Citrix troubleshooting • Lotus Notes Configuration & troubleshooting • As-400 Configuration & troubleshooting • VPN Configuration & troubleshooting • Audit reports • Remote assistance Puntarenas, Limón, Guápiles, San Carlos, San José users. • Support onsite coordination. • Opening , update & following tickets • Helpdesk Standard Fruit Company Management • Active Directory basic management • Citrix troubleshooting • Lotus Notes Configuration & troubleshooting • As-400 Configuration & troubleshooting • VPN Configuration & troubleshooting • Audit reports • Remote assistance Puntarenas, Limón, Guápiles, San Carlos, San José users. • Support onsite coordination. • Opening , update & following tickets

  • IT School
    • Poland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Supervisor Soporte tècnico
      • Jan 2004 - 2005

      Project: Radiográfica Costarricense –Racsa • Support agent Project: Instituto Nacional de Seguros - INS • Helpdesk Supervisor • Incident tracking Project: Radiográfica Costarricense –Racsa • Support agent Project: Instituto Nacional de Seguros - INS • Helpdesk Supervisor • Incident tracking

Education

  • Universidad Catolica de Costa Rica
    2000 - 2005

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