Experience

ARAUCO - North America

• United States
• Manufacturing
• 400 - 500 Employee

• Inside Sales Account Representative

  • Apr 2016 - Present



Verizon Connect

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales & Marketing Operations Consultant

  • Jan 2015 - Dec 2015

  Liaison between VZ Operations and Vendor management successfully securing contracts, maintaining open communication and providing easy transition into new product test launch. Traffic Manager for Strategic Services on projects in Marketing and PR for product launch. Built an excellent rapport with Vendor/Director of new Business Development, spearheading and securing the display project for vendor store testing. • Provide information and updates necessary for the Project manager to… Show more Liaison between VZ Operations and Vendor management successfully securing contracts, maintaining open communication and providing easy transition into new product test launch. Traffic Manager for Strategic Services on projects in Marketing and PR for product launch. Built an excellent rapport with Vendor/Director of new Business Development, spearheading and securing the display project for vendor store testing. • Provide information and updates necessary for the Project manager to set up and maintain a reliable project plan for retail store testing • Collaborate with Operations on packaging, inventory, shipping and replenishment of products and literature for store displays • Assisted Marketing and PR in reviewing and editing brochures, emails, direct mail, flyers, welcome letters, etc. for launch • Created Work Stream status reports for weekly review with Executive management and ensure necessary updates are provided to Project manager. • Successfully achieve my goals by consistently maintaining a positive, can do attitude throughout the duration of each endeavor Show less Liaison between VZ Operations and Vendor management successfully securing contracts, maintaining open communication and providing easy transition into new product test launch. Traffic Manager for Strategic Services on projects in Marketing and PR for product launch. Built an excellent rapport with Vendor/Director of new Business Development, spearheading and securing the display project for vendor store testing. • Provide information and updates necessary for the Project manager to… Show more Liaison between VZ Operations and Vendor management successfully securing contracts, maintaining open communication and providing easy transition into new product test launch. Traffic Manager for Strategic Services on projects in Marketing and PR for product launch. Built an excellent rapport with Vendor/Director of new Business Development, spearheading and securing the display project for vendor store testing. • Provide information and updates necessary for the Project manager to set up and maintain a reliable project plan for retail store testing • Collaborate with Operations on packaging, inventory, shipping and replenishment of products and literature for store displays • Assisted Marketing and PR in reviewing and editing brochures, emails, direct mail, flyers, welcome letters, etc. for launch • Created Work Stream status reports for weekly review with Executive management and ensure necessary updates are provided to Project manager. • Successfully achieve my goals by consistently maintaining a positive, can do attitude throughout the duration of each endeavor Show less



Larson-Juhl

• United States
• Wholesale
• 200 - 300 Employee

• Sales/Operations Coordinator

  • Feb 2007 - Dec 2014

  Liaison between Key Accounts and Customer Service Departments, providing instruction, policy/procedure information and training. Collaborate with Supply Chain and IT on new item and pricing set-up for Key Accounts, as well as inventory control and shipping procedures. Implemented and maintain marketing budgets for Key Account customers. Supervise senior CSR’s, providing training and resolving escalated issues. • Successful in introducing new products into market, working with pricing… Show more Liaison between Key Accounts and Customer Service Departments, providing instruction, policy/procedure information and training. Collaborate with Supply Chain and IT on new item and pricing set-up for Key Accounts, as well as inventory control and shipping procedures. Implemented and maintain marketing budgets for Key Account customers. Supervise senior CSR’s, providing training and resolving escalated issues. • Successful in introducing new products into market, working with pricing, logistics and IT departments to anticipate customer requirements and resolveing issues prior to launch. • Provide assistance to Accounting and Finance departments on account set-up and pricing and maintenance issues. • Implemented a new Key Account electronic order processing procedure, improving ordering speed and increasing customer and company sales. • Create, train and communicate policy/procedure to our CSR’s and Branch Managers in order to improve the customer experience through reduced errors, lessened shipping damage, on-time delivery, etc. • Provide weekly and monthly sales analysis reports for senior management to ensure sales goals are met. Show less Liaison between Key Accounts and Customer Service Departments, providing instruction, policy/procedure information and training. Collaborate with Supply Chain and IT on new item and pricing set-up for Key Accounts, as well as inventory control and shipping procedures. Implemented and maintain marketing budgets for Key Account customers. Supervise senior CSR’s, providing training and resolving escalated issues. • Successful in introducing new products into market, working with pricing… Show more Liaison between Key Accounts and Customer Service Departments, providing instruction, policy/procedure information and training. Collaborate with Supply Chain and IT on new item and pricing set-up for Key Accounts, as well as inventory control and shipping procedures. Implemented and maintain marketing budgets for Key Account customers. Supervise senior CSR’s, providing training and resolving escalated issues. • Successful in introducing new products into market, working with pricing, logistics and IT departments to anticipate customer requirements and resolveing issues prior to launch. • Provide assistance to Accounting and Finance departments on account set-up and pricing and maintenance issues. • Implemented a new Key Account electronic order processing procedure, improving ordering speed and increasing customer and company sales. • Create, train and communicate policy/procedure to our CSR’s and Branch Managers in order to improve the customer experience through reduced errors, lessened shipping damage, on-time delivery, etc. • Provide weekly and monthly sales analysis reports for senior management to ensure sales goals are met. Show less



Michelin North America

• Greenville, South Carolina Area

• Consumer Relations

  • 2000 - 2005

  Liaison between Consumer Relations and our fulfillment and quality control centers, as well as advertising agencies and publication companies, continually creating excellent rapport. Partnered with Communications Manager and the Uniroyal and Private Brand Managers, providing sales support and administration. • Played an instrumental role in the launch of the Electronic Document Management System (EDMS) provided training as well as trouble shooting for team members in Sales & Marketing… Show more Liaison between Consumer Relations and our fulfillment and quality control centers, as well as advertising agencies and publication companies, continually creating excellent rapport. Partnered with Communications Manager and the Uniroyal and Private Brand Managers, providing sales support and administration. • Played an instrumental role in the launch of the Electronic Document Management System (EDMS) provided training as well as trouble shooting for team members in Sales & Marketing and Consumer Relations departments. • Co-created, implemented and tracked a $12M advertising budget with the Communications Manager. • Ensured all product literature was edited for errors, corrected and release on time, and that proper inventory level were maintained creating a continual flow. • Organized and led monthly meetings with Purchasing and Accounting departments in order to track budgetary items and improve inner-departmental issues • Provided support to Email Analyst responding to all global incoming emails. • Coordinated marketing and sales events building relationships with advertising agencies • Reviewed and approved claims for quality control centers, ensuring customer satisfaction. Show less Liaison between Consumer Relations and our fulfillment and quality control centers, as well as advertising agencies and publication companies, continually creating excellent rapport. Partnered with Communications Manager and the Uniroyal and Private Brand Managers, providing sales support and administration. • Played an instrumental role in the launch of the Electronic Document Management System (EDMS) provided training as well as trouble shooting for team members in Sales & Marketing… Show more Liaison between Consumer Relations and our fulfillment and quality control centers, as well as advertising agencies and publication companies, continually creating excellent rapport. Partnered with Communications Manager and the Uniroyal and Private Brand Managers, providing sales support and administration. • Played an instrumental role in the launch of the Electronic Document Management System (EDMS) provided training as well as trouble shooting for team members in Sales & Marketing and Consumer Relations departments. • Co-created, implemented and tracked a $12M advertising budget with the Communications Manager. • Ensured all product literature was edited for errors, corrected and release on time, and that proper inventory level were maintained creating a continual flow. • Organized and led monthly meetings with Purchasing and Accounting departments in order to track budgetary items and improve inner-departmental issues • Provided support to Email Analyst responding to all global incoming emails. • Coordinated marketing and sales events building relationships with advertising agencies • Reviewed and approved claims for quality control centers, ensuring customer satisfaction. Show less