Experience

Lumeris

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager, Health Plan Training

  • Sep 2017 - Present

  • Develop and oversee the creation of training curriculum for various departments within Operations.• Build, schedule, and facilitate training, primarily for Customer Service and Enrollment.• Work with and lead Training Specialists to create and facilitate quality training that is condusive to adult learning.• Build rapport and open communication with various departments within the organization to identify gaps in knowledge, improvement, and progress of training and learners.



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Leader- Human Resources

  • May 2014 - Sep 2017

• Executive Team Leader- Softlines

  • Nov 2013 - May 2014

  • Manage a team of 30 employees; directly lead a team of 2-3 employees; empower and lead team to deliver strong financial results, great guest service and strong sales increases year-to-date.• Actively participate in the performance management process by recognizing, providing meaningful feedback, writing and administering corrective action, and writing and delivering reviews.• Analyze schedules to ensure that staffing levels meet the needs of the business.• Develop hourly employees by providing challenging roles and delivering meaningful feedback and train my team leaders to do the same; have promoted two hourly employees and have one on the promotion track to become a team leader.• Manage the Price Accuracy team leader to ensure that price changes are completed timely and any pricing discretions are corrected quickly and accurately.

• Executive Team Leader of Human Resources

  • Jun 2008 - Nov 2013

  • Managed a team of 120-200 employees; directly led a team of 2-3 employees; empowered and led team to deliver strong financial results and great guest service.• Communicated effectively with peers in- store and within the district to drive strong scheduling results, lower employee turnover, and maintain a strong team culture.• Anticipated potential staffing issues and planned recruiting strategies to ensure business needs were met with a talented and diverse team.• Led with an Open Door mindset to allow employees to feel comfortable voicing concerns and opinions. Addressed employee concerns quickly and communicated resolution in a timely manner.• Received positive employee survey results. Used feedback to improve and sustain strong employee culture.• Recruited, interviewed, hired, and led new part-time employees and full-time entry-level leaders through orientation; planned training schedules to ensure employees would receive expert training.• Monitored performance management plans, strategies, and documentation.• Planned and successfully carried-out team building events.• Promoted six employees by providing challenging roles and delivering consistent, constructive, and encouraging feedback to ensure individual self-development.• Ensured legal compliance standards were being met and maintained.• Collaborated with peers to develop and level set consistent expectations to drive strong attendance and performance results. Decreased employee turnover percentage every year.• Trained leaders on fundamental leadership expectations and Human Resources processes.

• Executive Intern

  • Feb 2008 - May 2008

  • Assisted Executives with team follow-up regarding company values, policies, and training. • Partnered with Executives and the Store Team Leader to plan and execute an Intern project that focused on effective merchandising techniques and the productivity of merchandise transitions.• Shadowed and interviewed employees to acquire an accurate portrayal of all aspects of retail management.• Sought feedback and ideas from employees and delivered to leaders to help with overall store development and improvements.



Six Flags

• United States
• Entertainment Providers
• 700 & Above Employee

• Supervisor- Food Service/ Training

  • Jun 2002 - May 2007

  • Assisted with orientation and trained new employees on the basic performance expectations of Six Flags and Food Service.• Led new employees through the training process and placed them in work centers based on staffing needs.• Investigated cash register shortages and worked closely with Loss Prevention to manage employee theft.• Successfully managed teams of 5 to 10 employees in various locations within the park.• Organized and securely maintained employee information and legal documents.