Customer Service Representative

• Feb 2022 - Present

Office Manager

• Jun 2016 - Dec 2021

Center manager

• 2012 - 2014

I was responsible for full verification before cashing all checks. I was also responsible for verifying all customer information on payday and title loans and processing them accordingly. At Ace I was also licensed to sell auto insurance and take all utility payments and money transfers thru money gram. I was responsible for full verification before cashing all checks. I was also responsible for verifying all customer information on payday and title loans and processing them accordingly. At Ace I was also licensed to sell auto insurance and take all utility payments and money transfers thru money gram.

Project Manager

• Mar 2011 - Apr 2012

I am responsible for routing HP technicians to client locations at JPMChase Bank locations to repair or supply client equipment. I also am responsible for billing all tickets after a technician has completed work. I am responsible for routing HP technicians to client locations at JPMChase Bank locations to repair or supply client equipment. I also am responsible for billing all tickets after a technician has completed work.

Telemarketer

• Apr 2010 - Oct 2010

I am a telemarketer at this call center. I call residential customers and offer the newest competitive pricing that AT&T offers in their area. We cold call and try to win back customers to AT&T. I use an automatic dialer and process sales in our cctp ease system for phone service. I use system x for our wireless accounts and DirecTV orders. I am a telemarketer at this call center. I call residential customers and offer the newest competitive pricing that AT&T offers in their area. We cold call and try to win back customers to AT&T. I use an automatic dialer and process sales in our cctp ease system for phone service. I use system x for our wireless accounts and DirecTV orders.

Telemarketer

• Apr 2009 - Oct 2009

This Job was an outbound sales call center for AT&T and Verizon win backs and upgrades. We called business customers off of a dialer and tried to win them back to AT&T. We were a fast paced call center and took almost 500-600 calls a day. we also had a campaign for HGH selling to residential customers. This Job was an outbound sales call center for AT&T and Verizon win backs and upgrades. We called business customers off of a dialer and tried to win them back to AT&T. We were a fast paced call center and took almost 500-600 calls a day. we also had a campaign for HGH selling to residential customers.

Office Manager

• Feb 2007 - Nov 2008

I kept track of all of the technicians and made sure that they made it to the job locations on time. I contacted customers and gave them etas' for the technicians. I also called the main office and notated all accounts. I dealt with customer concern calls and made sure all jobs were completed. I did all invoicing for the technicians and used excel for payroll. I handled all concerns in regards to payroll. I faxed or emailed jobs over to the techs and emailed problems to the main office. I filled all payroll information and reported to my supervisor.

Dispatcher

• Feb 2007 - Oct 2007

I started out as being a dispatcher answering high call volumes and routing techs for DirecTV. I also handled customer care calls and customer concern calls and made sure to note all of our jobs in our program csg. I made sure that our missing inventory was logged and sent emails to appropriate associates. Lastly my job was to make sure I closed out all technicians work orders and were completed in wfx with correct equipment and under the correct tech. I started out as being a dispatcher answering high call volumes and routing techs for DirecTV. I also handled customer care calls and customer concern calls and made sure to note all of our jobs in our program csg. I made sure that our missing inventory was logged and sent emails to appropriate associates. Lastly my job was to make sure I closed out all technicians work orders and were completed in wfx with correct equipment and under the correct tech.