Experience

Horizon Academy (KS)

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Enrollment Manager

  • May 2018 - Present

  Manage each step of a quality-focused admission process from initial contact through enrollment. Created a system that produces an efficient and customer service-based experience for all candidates and their parents from initial inquiry to tours, screenings, and notification of decision to families. Act as liaison with administration and division teams on behalf of new students and their families. Provide support and research for families with the school search process once students are ready to transition to a mainstream school.



The Barstow School

• United States
• Education Administration Programs
• 100 - 200 Employee

• Advancement Staff Administrator

  • Jul 2010 - Apr 2018

  Provide team-oriented daily support to the Advancement staff of an independent school. Responsible for managing, creating and preserving all database records for all constituents in the school’s primary database. Proven track record of successful process creation and management, with a goal of continuous improvement, to facilitate parent, student and alumni records. Process, electronically manage and acknowledge all donations, totaling over $1 million per fiscal year. Edit professional materials prior to publication on behalf of the school. Lead outstanding tours that communicate current status and programs of the school, balanced with history and nostalgia for individual alumni and reunion classes. Provide support for special events for alumni and for all fundraising events to benefit the school. Provide prospect management details and history for Head of School’s individual alumni visits. Manage archival materials for the school and utilize the materials to provide support to faculty, students, publications, alumni, university professors and authors.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Conference Service Manager

  • Oct 1995 - Oct 1996

  Responsible for all aspects of planning and oversaw the success of multiple conference/convention groups contracted by the hotel’s Sales staff. From initial phone contact to throughout entire visit and post- departure billing, planned all details including guest room and function room commitments, food and beverage, audio/visual, transportation, special needs and billing. Communicated with all hotel staff to help the different departments understand and fulfill the needs of each of the groups, achieving the Ritz-Carlton standard. My conference groups included the U.S. Department of Justice, National Governors Association (including Presidential visit), NCAA Infractions Committee, American Medical Association, Sprint (all meetings for Vice Presidents and above), among many others.

• Director of Guest Services

  • Jun 1994 - Oct 1995

  Oversaw staff of 26 including Lobby Concierge, Club Concierge, 24-hour Bell, Front Door and Valet. Responsibilities included hiring, training, scheduling, documenting, cross training and creation of a seamless operation. Supported the execution of daily functions of each of these departments.

• Concierge Manager

  • Oct 1993 - Jun 1994

  Responsible for the hiring, training, scheduling and management of 12 staff members in the Hotel Lobby Concierge and the Club-Level Concierge departments. Hours of operation were 6:00am – 11:00pm. Leader of the Quarter, First Quarter 1994

• Assistant to the Director of Public Relations & Assistant to Two National Sales Managers

  • Jan 1993 - Oct 1993

  Simultaneously supported all aspects of the performance and daily functions for the Director of Public Relations and two National Sales Managers. Both National Sales Managers were consistently ranked in the Top 10 Sales Managers for the Ritz-Carlton Hotel Company at the time. Responsibilities included clerical work, creation of contracts, editing all public relations materials, management of phones and support to staff for meeting clients’ needs and facilitate inquiries received by the hotel’s Public Relations Director.