Experience

Electric Book Works
• South Africa
• Book and Periodical Publishing
• 1 - 100 Employee
• Director of Operations

  • Dec 2022 - Present

FutureLearn
• United Kingdom
• E-learning
• 100 - 200 Employee
• Project Manager

  • Jun 2022 - Dec 2022

Full Stack (Pty) Ltd
• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee
• Product Owner

  • Jan 2022 - Jun 2022

GVI
• United Kingdom
• Conservation Programs
• 100 - 200 Employee
• Risk and Compliance Manager

  • Jul 2021 - Oct 2021


Construct

• Poland
• Construction
• 1 - 100 Employee

• Proposal Lead

  • Apr 2021 - Jul 2021

• US Head of Delivery

  • Jan 2021 - Apr 2021

• Project Manager

  • Jul 2020 - Jan 2021

  In this role I managed projects aimed at delivering high quality online learning content.



Self-employed

• Real Estate
• 1 - 100 Employee

• Freelance Consultant

  • Feb 2020 - Jun 2020

  Building a freelance network and taking on interesting projects. Building a freelance network and taking on interesting projects.



GetSmarter

• Cameroon
• Information Technology & Services
• 1 - 100 Employee

• Student Ombud

  • Jul 2018 - Feb 2020

  This was a senior position aimed at protecting and improving overall customer experience and retention by bridging the gap between students and internal processes. I worked across business functions (Marketing, Sales, Finance, Student Success, Legal, Operations, Learning Design and the Programme, Academic & Project Management teams). Experience gained: • Weekly retention reporting to executive team including analysing trends & data; • Incubated, managed and automated processes to remove obstacles for student-facing teams; • Resolved/ provided guidance on escalated complaints and matters falling outside of established process (including escalations to social media or university partners); • Consulted on policy, process and communications; • Managing upwards, managing being accountable for output of colleagues who were not direct reports; • Motivated for and consulted on projects aimed at improving course accessibility and product reach to people requiring accessible learning solutions; • Consulted on projects aimed at improving course quality and quality metrics; • Facilitated cross-functional meetings to address systemic business issues creating reputational risk; • Onboarded new employees. Platforms & tools used: Salesforce, Asana, JIRA, Tableau, Moodle, Google suite, Freshdesk, Microsoft Office. Show less



City of Cape Town

• South Africa
• Government Administration
• 700 & Above Employee

• Legal Advisor

  • Nov 2016 - Jun 2018

  Experience gained: • I focused on tender / procurement awards as well as decisions that gave rise to insurance claims against the City which allowed me to work closely with different functions across the municipality (Supply Chain Management, Disaster Risk Management, Recreation and Parks, Law Enforcement, Insurance, Revenue, Air Quality Monitoring, Roads & Stormwater, Water & Sanitation, Electricity). • I researched, interpreted and applied various legal resources when determining outcomes. • I focused on making decisions that balanced laws and regulations with ethics and fairness. • To be able to investigate effectively, I learned how to quickly understand the professional function & environment of the person whose actions were being examined. Soft skills developed: • I developed my ability to communicate with and gain the trust of people in different positions within various departments. • I gained the ability to navigate egos, power imbalances and conflicting professional interests while working towards fair outcomes for the people who lodged appeals and objections. Platforms & tools used: SAP, LexisNexis, Microsoft Outlook & Microsoft Office. Show less



Malan Lourens Viljoen Inc

• South Africa
• Law Practice
• 1 - 100 Employee

• Attorney

  • Jun 2016 - Nov 2016

  Role focus: completed my articles and was asked to stay on as an attorney. I worked in the litigation and commercial departments. Experience gained: • Case management skills including: negotiation and conflict resolution, budgeting, consulting with clients, briefing advocates, research, writing / drafting, court appearances. • I drafted template / master legal documents which are still in use at the firm. • I supervised and trained employees and represented the firm at BNI business networking meetings and during legal discussions on Radio Helderberg. Soft skills developed: • Accountability and taking ownership of work, • Ability to follow instructions and take initiative based on the context, • How to influence stakeholders and use processes to achieve a strategic aim, • Time & priority management, • Ability to have difficult conversations, • Advanced problem-solving, • Ability to deal with sensitive information tactfully and confidentially, • Meticulous record keeping of actions and interactions, • Resilience in an environment where gender equality was not prevalent, • Attention to detail. Gained experience in the following areas of law: Franchise law Insolvency law Consumer Protection Act Servitude law Property Owner’s Association and Body Corporate matters Contractual law Piercing the corporate veil (Close Corporation) Disputes flowing from property transfers Education law Intellectual Property infringement Rental Housing Tribunal disputes Commercial and residential rental matters (including evictions) Debt collection Taxations Harassment and Protection matters Labour law advice- Incl. assistance with CCMA preparation and documentation. Removal of credit listings Contractual law Motor vehicle accident claims (not RAF) Correspondent work Research into: restraint of trade, rei vindicatio proceedings, Anton Piller orders & Mareva injunctions, prescription, defamation, National Credit Act. Show less



Malan Lourens Viljoen

• South Africa
• Law Practice
• 1 - 100 Employee

• Candidate Attorney

  • Mar 2015 - May 2016

  I completed my articles while studying part-time towards the LEAD School for Legal Practice qualification. This qualification enabled me to fast-track my articles and qualify as an attorney in a shortened timeline. During my articles, I gained the following experience: • Consulting with clients and managing expectations throughout a legal process; • Negotiation and court appearances; • Initiated and created systems to streamline internal processes; • Drafting various legal documents; • Budgeting, invoicing and debt collection; • Negotiation and conflict resolution; • Supervised and trained new candidate attorneys and legal secretaries; • Represented the firm at BNI business networking meetings. Show less