Experience

Drivetech

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Service Delivery Manager

  • May 2018 - Present

  In charge of chasing and maintaining compliance as well as escalations for both direct and 3rd party leasing customer accounts. Dealing with clients’ concerns and resolving complaints. Complying with GDPR regulations to make sure driver data is kept up to date and conducting data cleanses to remove any unnecessary drivers. Receiving new account set ups, confirming the details of requirements, and then going live with the account. In charge of chasing and maintaining compliance as well as escalations for both direct and 3rd party leasing customer accounts. Dealing with clients’ concerns and resolving complaints. Complying with GDPR regulations to make sure driver data is kept up to date and conducting data cleanses to remove any unnecessary drivers. Receiving new account set ups, confirming the details of requirements, and then going live with the account.



Immediate Financial

• Senior Client Liaison Officer

  • Dec 2011 - May 2018

  Responsible for the management of over 1000 clients’ debt plan from start to finish, conducting full plan reviews on a yearly basis to give the client the best advice. Advising on the other available solutions and overseeing the transition from one plan to another. Handling all client’s concerns or complaints in a composed and re-assuring manner use tact and discretion to discuss customers’ personal details, circumstances and any other sensitive situations. Responsible for the management of over 1000 clients’ debt plan from start to finish, conducting full plan reviews on a yearly basis to give the client the best advice. Advising on the other available solutions and overseeing the transition from one plan to another. Handling all client’s concerns or complaints in a composed and re-assuring manner use tact and discretion to discuss customers’ personal details, circumstances and any other sensitive situations.