Experience

TaxValet — Sales Tax Done for You.

• United States
• Accounting
• 1 - 100 Employee

• People and Culture Operations Manager

  • Aug 2022 - Present



Gravy

• United States
• Financial Services
• 1 - 100 Employee

• Manager of People & Culture

  • Jun 2021 - Aug 2022

  I manage our People Team which includes a People Admin, Learning and Development Specialist, and Talent Strategy Advisor. I have implemented systems during a time of hyper growth that allowed our team to hire 43 Sales Development Representatives in 2.5 months. I created an onboarding process for our new team members that resulted in our speed to ramp metric improving from 30+ days to 14 days. I created training templates and 90 day ramp plans for all new team members.

• Culture Specialist

  • Nov 2020 - Jun 2021

  I helped start the People team at Gravy as the first Culture Specialist. In this role I created systems and processes that improved our speed to hire from 10 days to 5 days. I taught culture classes to over 90 new team members. I oversaw and executed employee celebrations and recognition programs. I created a system for onboarding feedback from new team members. I created interview scorecards for each stage of the hiring process for all roles.

• Client Success Manager

  • Nov 2019 - Oct 2020

  I managed a team of (30+) Client Success Managers, Implementation Specialists, and Recovery Specialists. I developed and deployed new processes that increased our speed to launch from 21 days to 10 days. I enhanced systems that resulted in decreased churn, increased NPS scores and increased revenue month over month.

• Implementation Manager

  • Feb 2018 - Oct 2019

  I managed our team of Implementation Specialists to successfully onboard and launch clients. I developed a standardized training protocol to ensure the most efficient and seamless transitions along the client journey.

• Implementation Specialist

  • Jul 2017 - Jan 2018

  Greater Nashville Area, TN I created all the processes for onboarding new clients. I created onboarding feedback surveys, launch surveys, and a process for ongoing feedback loops that resulted in an average rating of 4.9 out of 5 for over 100 clients.



Bethel University of Tennessee

• United States
• Higher Education
• 100 - 200 Employee

• MBA Recruiter

  • Feb 2014 - Jul 2015

  I recruited and onboarded students for the online MBA program.



sweetFrog Frozen Yogurt

• United States
• Food and Beverage Services
• 100 - 200 Employee

• General Manager

  • Apr 2012 - Jan 2014

  I managed all aspects of launching the store, including hiring and training employees, and working with outside vendors. I also managed the day to day operations.



Bethany Christian Services

• United States
• Non-profit Organizations
• 700 & Above Employee

• Adoption Specialist

  • Jan 2010 - Apr 2012

  I worked with prospective and active adoptive and foster families, and children. I provided pregnancy counseling to women facing a crisis pregnancy, and handled all aspects of case management.