Laura Maschio
International Customer Service at Levi's® Footwear & Accessories- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Full professional proficiency
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Francese Limited working proficiency
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Tedesco Elementary proficiency
Topline Score
Bio
Credentials
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Communicating with Empathy
LinkedInMay, 2021- Oct, 2024 -
Discovering Your Strengths
LinkedInNov, 2020- Oct, 2024 -
Mistakes You Should Avoid at Work
LinkedInNov, 2020- Oct, 2024 -
Supporting Your Mental Health While Working from Home
LinkedInNov, 2020- Oct, 2024 -
The Six Morning Habits of High Performers
LinkedInNov, 2020- Oct, 2024 -
Creating Powerful Sales Proposals
LinkedInOct, 2020- Oct, 2024 -
Essentials of Team Collaboration
LinkedInOct, 2020- Oct, 2024 -
The Power of Lists to Get Stuff Done
LinkedInOct, 2020- Oct, 2024 -
Working with Upset Customers
LinkedInOct, 2020- Oct, 2024 -
Be More Productive: Take Small Steps, Have Big Goals
LinkedInSep, 2020- Oct, 2024 -
Customer Service Strategy
LinkedInSep, 2020- Oct, 2024 -
Free to Focus (Blinkist Summary)
LinkedInSep, 2020- Oct, 2024 -
Writing with Impact
LinkedInSep, 2020- Oct, 2024 -
Customer Service: Call Control Strategies
LinkedInAug, 2020- Oct, 2024 -
Making Quick Decisions
LinkedInAug, 2020- Oct, 2024 -
Avoiding Burnout
LinkedInJul, 2020- Oct, 2024 -
Communicating with Diplomacy and Tact
LinkedInJul, 2020- Oct, 2024 -
Effective Listening
LinkedInJul, 2020- Oct, 2024 -
Getting Things Done
LinkedInJul, 2020- Oct, 2024 -
Being the Best You: Self-Improvement Modeling
LinkedInJun, 2020- Oct, 2024 -
Building a Better To-Do List
LinkedInJun, 2020- Oct, 2024 -
How to Feel Less Busy
LinkedInJun, 2020- Oct, 2024 -
Performing under Pressure
LinkedInJun, 2020- Oct, 2024 -
Time Management: Working from Home
LinkedInJun, 2020- Oct, 2024 -
Building Better Routines
LinkedInMay, 2020- Oct, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInMay, 2020- Oct, 2024 -
Empathy for Customer Service Professionals
LinkedInMay, 2020- Oct, 2024 -
Cultivating Mental Agility
LinkedInApr, 2020- Oct, 2024 -
Learning to Be Approachable
LinkedInApr, 2020- Oct, 2024 -
Managing Your Energy
LinkedInApr, 2020- Oct, 2024 -
Productivity Tips: Taking Control of Email
LinkedInApr, 2020- Oct, 2024 -
15 Secrets Successful People Know About Time Management (getAbstract Summary)
LinkedInMar, 2020- Oct, 2024 -
Building Self-Confidence
LinkedInMar, 2020- Oct, 2024 -
Developing a Learning Mindset
LinkedInMar, 2020- Oct, 2024 -
Managing Self-Doubt to Tackle Bigger Challenges
LinkedInMar, 2020- Oct, 2024 -
Prioritizing Your Tasks
LinkedInFeb, 2020- Oct, 2024 -
Time Management Tips: Following Through
LinkedInFeb, 2020- Oct, 2024 -
What to Do When There's Too Much to Do (getAbstract Summary)
LinkedInFeb, 2020- Oct, 2024
Experience
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Levi's® Footwear & Accessories
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Hong Kong
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Retail Apparel and Fashion
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200 - 300 Employee
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International Customer Service
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Mar 2005 - Present
Deal with European and Latin America Distributors and with UK market. Support the business growth objectives through a management of the entire order. One face to the customer, for order management, supporting the Sales organization, granting customers a high service level. Order management (Assess quality of order book before the season shipments, order substitution to shipments, support Country Manager, make sure orders are shipped within service level agreed, maximizing shipments, push weekly replenishment, calling proactively customers using available tools) Shipment control (Regular review of customers blocked in the selection, review potential risks of cancellations) Returns & Claims (redirect returns to maximize sales opportunity) Check the status of Bank Guarantees and keep payments under control Show less
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Hostess / Sales
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Jan 2001 - Dec 2005
Activity of selling and PR in different kind of fairs Activity of selling and PR in different kind of fairs
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Lariofiere
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Erba (CO)
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Hostess / Sales
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Jan 1996 - Dec 2005
Activity of selling and PR in different kind of fairs, expecially in the sector of "information science" and telecommunications. Activity of selling and PR in different kind of fairs, expecially in the sector of "information science" and telecommunications.
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QBX Creativity Expander srl
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Como, Italia
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Account Executive
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Mar 2004 - Mar 2005
P.R. and press office Events, team building, sales promotion Advertising (product advestising and Company advertising, media planning) Web solution (Internet websites) Market research, analysis about consumers and prospects P.R. and press office Events, team building, sales promotion Advertising (product advestising and Company advertising, media planning) Web solution (Internet websites) Market research, analysis about consumers and prospects
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APAR Srl
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Construction
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1 - 100 Employee
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Assistant Sales & Marketing Director + Responsible of the Showroom
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Mar 2002 - Mar 2004
Sales Assistant: orders and statistics management Marketing Assistant: support for sales promotion activities, events, graphics Showroom: sale activity inside the showroom Sales Assistant: orders and statistics management Marketing Assistant: support for sales promotion activities, events, graphics Showroom: sale activity inside the showroom
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Go Creative Group, Milan
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Milano (MI)
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Account Executive
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Jun 2001 - Jul 2001
After have taken the degree, stage c/o this advertising agency; it's most important customers work in electronics. Media area (updating of media data, media planning, updation of database of customers and suppliers) and production area (write the text for advertising campaigns, messages, titles…, check that the executives are conforming to the originals; a lot of research activity through Internet, books, magazines…) Participation to meetings, conferences, conventions and events in different fields. Show less
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Marketing Assistant
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Oct 2000 - Mar 2001
From October 2000 to March 2001, that's to say the period in which I wrote my thesis, stage at BCS, a software house whose target is above all hospitals and public sector in general. Thesis: BCS is a business partner Lotus, so opportunity to join all the events which were organized in collaboration with Lotus. Marketing assistant: planning, management and organization of events, seminaries, workshops and press conferences about Knowledge Management and E-Business. From October 2000 to March 2001, that's to say the period in which I wrote my thesis, stage at BCS, a software house whose target is above all hospitals and public sector in general. Thesis: BCS is a business partner Lotus, so opportunity to join all the events which were organized in collaboration with Lotus. Marketing assistant: planning, management and organization of events, seminaries, workshops and press conferences about Knowledge Management and E-Business.
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Education
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1996 - 2001
Università Cattolica del Sacro Cuore
Economia & Commercio, Marketing specialization -
1992 - 1996
Liceo Scientifico G. Galilei
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