Experience

Berry Street

• United States
• Home Health Care Services
• 1 - 100 Employee

• Case Manager - Home Based Care

  • Oct 2022 - Present



headspace

• United States
• Mental Health Care
• 700 & Above Employee

• Brief Intervention Counsellor (Clinical Placement)

  • Jul 2022 - Sep 2022



Wayss: Homelessness & Family Violence in Melbourne, Victoria

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Case Manager (Youth Services)

  • Dec 2021 - Jun 2022



Monash Health

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Social Work Placement

  • Sep 2021 - Dec 2021

  Allocated to General Medicine, I provided assistance with personal, emotional and practical concerns arising from or exacerbated by a patient’s medical condition/hospitalisation. Patients allocated to this ward were aged 18-90+ and presented with a diverse range of acute health issues. Key Responsibilities: • Providing counselling and debriefing for patients, families and staff •Coordination of safe patient discharges from the hospital system •Negotiation and resolution of conflict between patients, families and staff throughout the hospital •Facilitating education, support and counselling to osteo the and their families •Advocating on behalf of patients and families •Acting as a communication link for families with the hospital system •Conducting evidence-based practice research to achieve better outcomes for patients, families and the healthcare system

• Education Support Worker

  • Mar 2021 - Nov 2021

  Based at Berry Street School Noble Park, I provide well-being support to students disengaged from mainstream school. Operating from a trauma-informed framework, the Berry Street flexible learning model supports students to improve self-regulation, growth and academic achievement.Key Responsibilities:•Assist teachers in the implementation of Berry Street Education Model•Provide specific targeted support for students in Junior classroom•Assist young people to emotionally regulate via co-regulation techniques and strategies•Assist with de-escalation of heightened students, thereby encouraging re-engagement with schooling•Work collaboratively with Teaching staff and Well-being workers to support student welfare and learning•Modelling of pro-social behaviours, both within the classroom and school setting•General support in all aspects of School Program

• Coordinator

  • Nov 2020 - Mar 2021

  Employed under the Working for Victoria (WfV) scheme, the initiative enabled Berry Street to meet the increased needs of vulnerable children, young people and families resulting from COVID-19. Overseeing the South East region, I provided coaching, guidance and supervision to 9 support workers employed under the WfV program. Key responsibilities: • Assisting Program Managers with the creation and implantation of the program within SE region• Direct oversight and weekly supervision of 9 support workers within the SE region • Coordinating staff resources, learning and development • Professional development coaching• Working in collaboration with other services within Berry Street, families and allied support agencies to provide a high standard of service delivery• Providing quality and compliance support to ensure service delivery is in accordance with agreement, legislation, standards and organisational frameworks• Assisting Program Managers with other duties as required



Yakult Australia Pty. Ltd.

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• Consumer Relations Nutritionist

  • Feb 2020 - Aug 2020

  Yakult is a global market leader in probiotics, with a strong grounding in science. Working within the Public Relations department, my duties were diverse and varied. Key responsibilities: •Community outreach for nutrition incursions (ELC/Primary School) •Conducting educational factory site tours •Project management including project conception, initiation, planning, execution, and monitoring •Devising nutrition and health-focused blog content •Regular contribution to consumer newsletter 'Inside Matters' •Stakeholder engagement •Social media monitoring •Content development for Facebook and Instagram •Content marketing (Facebook, Instagram, YouTube) •Probiotic and health research •Academic writing for health professional website 'Yakult Knowledge' •Answering consumer queries pertaining to Yakult benefits and nutrition profile



Allianz Care

• Czechia
• Insurance

• Client Services Representative (International Health)

  • Nov 2017 - Feb 2020

  Based at Monash University, I provided advice and support to international students regarding their Overseas Student Health Cover (OSHC). This role required an intimate knowledge of Medicare, primary health care and medical insurance. Key Responsibilities: •Delivering information, advice and support in a manner best received by the individual client cognisant of their cultural, religious and language requirements. •Providing superior customer service to students and staff on campus at client institutions. •orientation/information presentation sessions. •Adherence to policy guidelines, governance and internal procedures. •Claims processing, data entry and administrative duties •Stakeholder engagement both internal and external including; finance, admin, health and practice managers, student services