Laura Leonard
Customer Admin Supervisor at LEBUS UPHOLSTERY LIMITED- Claim this Profile
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Bio
Janine Ryder
I worked with Laura for nearly 5 years, she was one of the first employees I met at the company and worked closely with her whilst her time with SMG, which grew into a great working relationship and friendship (still to this day!). She took on an extra role working in our marketing office during busy periods and was always a hardworker, reliable and flexible with being able to come into the office and work extra shifts during these busy times. Nothing is ever too much for Laura and I'd have her as part of our team again if I could.
Janine Ryder
I worked with Laura for nearly 5 years, she was one of the first employees I met at the company and worked closely with her whilst her time with SMG, which grew into a great working relationship and friendship (still to this day!). She took on an extra role working in our marketing office during busy periods and was always a hardworker, reliable and flexible with being able to come into the office and work extra shifts during these busy times. Nothing is ever too much for Laura and I'd have her as part of our team again if I could.
Janine Ryder
I worked with Laura for nearly 5 years, she was one of the first employees I met at the company and worked closely with her whilst her time with SMG, which grew into a great working relationship and friendship (still to this day!). She took on an extra role working in our marketing office during busy periods and was always a hardworker, reliable and flexible with being able to come into the office and work extra shifts during these busy times. Nothing is ever too much for Laura and I'd have her as part of our team again if I could.
Janine Ryder
I worked with Laura for nearly 5 years, she was one of the first employees I met at the company and worked closely with her whilst her time with SMG, which grew into a great working relationship and friendship (still to this day!). She took on an extra role working in our marketing office during busy periods and was always a hardworker, reliable and flexible with being able to come into the office and work extra shifts during these busy times. Nothing is ever too much for Laura and I'd have her as part of our team again if I could.
Credentials
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Event Management - Level 3
NCC Training ResourcesJun, 2015- Nov, 2024
Experience
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Lebus Upholstery Ltd
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United Kingdom
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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Customer Admin Supervisor
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Mar 2016 - Present
Dealing with all service and sales enquiries for leading sofa retailer, via email and telephone at a UK based furniture manufacturer. Including queries with deliveries, price enquiries, order lead times, providing information for an extensive range of products such as colour options, dimensions and much more. Logging all complaints via internal system software, and determining/negotiating liability of any damage or faults by examining technician reports or photographs. Appointing upholsterers to inspect and repair furniture, and actioning reports when necessary ie. ordering spare parts or arranging collections or replacements of the goods. Liaising with other internal departments such as transport, planning, accounts, finance and production. Assisting other service/sales team members if necessary. General admin duties including scanning and filing documents, validating orders, invoicing, order input via Winman programme, frequent use of Microsoft office including Excel, Word and Outlook. Show less
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SMG Europe
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Bar Supervisor
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Nov 2011 - Mar 2016
Providing excellent service to customers that is of a consistently high standard.Serving and presenting beverages and snacks, quickly and efficiently.Promoting sales, ensuring that all sales are accounted for.Following all liquor procedures as instructed and maintain a high level of cleanliness within the bar.To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to customers, with the key aim of retaining and attracting new customers.Collecting correct payment and operating the till.Always adhering to company policies and procedures and licensing laws.Part-time work which is event driven, working mainly evenings and weekends. Show less
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Box Office Assistant
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Nov 2011 - Mar 2016
Selling tickets over the counter and taking telephone bookings for events at both theatres.Ensuring that members of the public using the Box Office, whether in person or by telephone, are greeted in a welcoming, courteous and helpful manner.Promoting additional facilities relating to a customer’s visit including pre-show dinners, gift vouchers, group booking discounts etc.Assisting the Marketing Department with tactical marketing when required, eg direct mail, overprinting, handing out promotional material etc.Responding to telephone enquiries for other departments within both venues and act as a reception point for the public areas of the buildings.Accounting for personal takings at the end of every shift and reconciling these with computerised reports. Show less
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Live Music Event Manager & Promoter
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Feb 2008 - Jan 2016
Booking musicians/artists to perform at local events in Scunthorpe and Manchester. Ensuring contracts are signed, filed for each event. Running events, dealing with any problems as they arise. Promoting the events to the general public. Advertising via internet. Ordering tickets/wristbands print via external companies. Dealing with large amounts of cash/card payments. Ensuring artists are happy at all times, and receive the correct payment. Helping the sound engineer. Ensuring standards are met according to Health and Safety regulations for artist, staff and general public. Show less
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William Hill
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United Kingdom
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Gambling Facilities and Casinos
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700 & Above Employee
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Customer Service Assistant
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Jun 2010 - Oct 2011
Advising customers through in-depth knowledge of all in shop betting products, including gaming machines. Dealing with large amount of cash and cheques. Providing a great gambling experience for the customers through delivering a professional and friendly service. Opening up the shop and acting as duty manager independently. Maintaining a clean and tidy working environment through effective merchandising, maintenance and housekeeping Advising customers through in-depth knowledge of all in shop betting products, including gaming machines. Dealing with large amount of cash and cheques. Providing a great gambling experience for the customers through delivering a professional and friendly service. Opening up the shop and acting as duty manager independently. Maintaining a clean and tidy working environment through effective merchandising, maintenance and housekeeping
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Normanby Hall Country Park
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Scunthorpe, North Lincolnshire, United Kingdom
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Casual Assistant
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Feb 2009 - Jun 2010
Left job as I wanted a more stable role with set hours. Left job as I wanted a more stable role with set hours.
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Kieran Mullin Hairdressers
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Scunthorpe, North Lincolnshire, United Kingdom
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Hairdressing Apprentice
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Aug 2008 - Feb 2009
Left apprenticeship as I realised it wasn’t the career path I wanted to carry on with. Left apprenticeship as I realised it wasn’t the career path I wanted to carry on with.
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Education
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2019 - 2020
New Skills Academy
Diploma, Psychology & Cognitive Behavioural Therapy (CBT) -
2015 - 2015
NCC Education
Level 3 Certificate, Event Management -
2015 - 2015
NCC Education
Level 2 Certificate, Food Hygiene & Safety -
2014 - 2015
ICS
BTEC Level 3 Certificate, Hospitality Management -
2006 - 2008
North Lindsey College
Hairdressing -
2003 - 2008
St. Bede's Catholic Voluntary Academy
Community
