Laura Kissick

Product Support Manager at ARKK
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

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Credentials

  • Advanced Diploma in Management Practises
    Ulster University
    Jun, 2016
    - Nov, 2024
  • Diploma in Professional Practice with Commendation
    Ulster University
    Jun, 2012
    - Nov, 2024

Experience

  • ARKK
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Support Manager
      • Jan 2019 - Present

      • Manages the on-boarding and implementation of our customers through webinar training sessions and e-learning• Uses analytics to increase adoption and reduce churn proactively by reaching out to our customers through calls, email, and Pendo suggesting training and feature demos when appropriate • Provide product support to customers via phone, email and/or chat leveraging internal resources in a timely manner• Accountability for the achievement of SLA targets, CSAT, NPS, Retention• Delivery of “start-up” platform projects to meet deadlines• Improve the quality of the customer experience daily

    • iXBRL Team Lead
      • Jan 2017 - Dec 2018

    • iXBRL Executive
      • Jun 2016 - Dec 2016

  • Pinnacle
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Finance
      • Sep 2015 - May 2016

Education

  • Ulster University
    Bachelor’s Degree, International Hospitality Management
    2008 - 2012

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