Experience

PRVT, Inc.

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Private Aviation Travel Coordinator

  • Jan 2020 - Present

  • Facilitate positive professional relationships with clientele, 3rd party vendors, and co-workers. • Provide clients with creative solutions to exceed their travel needs while ensuring safety of the operation and adherence to all regulations and policies. • Coordinate and manage all facets of trip planning, including basic flight information and available supplemental services (catering, ground transportation, etc.). • Monitor daily and future flight schedule to ensure our service is meeting company’s standards of excellence. • Communicate with the aircraft operators assigned to flights to ensure that safety, compliance, and customer service opportunities are successfully orchestrated. • Maintain an accurate and up-to -date client preference database utilizing company software. Show less



Vacations To Go

• United States
• Hospitality
• 300 - 400 Employee

• Luxury Travel Coordinator

  • Jan 2018 - Dec 2019

  • Secured $1.5M+ in yearly revenue for US’ #1 cruise seller by overseeing entire sales process for basic, luxury, and 6-star cruises. • Identified opportunities to sell airfare, hotels, transfers, shore excursions, beverage packages, and more; continually followed up on leads and converted potential clients into loyal customers. • Consulted clients on full range of travel packages during purchasing process; acted as knowledgeable resource of pricing options and activities. • Created stellar, tightly organized travel experiences for clients by coordinating all vacation logistics; coordinated solutions for client needs, including dietary requirements and logistics for people with disabilities. • Arranged schedules, port-of-call activities, technological requirements, and more. • Ensured smooth entry across international borders and helped clients by liaising with various embassies to gather visa and inoculation requirements. • Prioritized customer needs and proactively handled escalated client requests. • Reassured clients and eased concerns by serving as on-call point-of-contact throughout trip duration. Show less



Houlihan Lawrence

• United States
• Real Estate
• 700 & Above Employee

• Real Estate Assistant/Professional

  • 2013 - Dec 2017

  • Assisted agents in Greenwich’s #1 residential real estate firm with all manner of operations, including business development, office management, logistical coordination, complex calendar management, and client relations. • Facilitated smooth sales processes by conducting CMAs, analyzing market data ahead of prospect meetings, maintaining client & prospect databases and liaising between customers & agents. • Increased visibility among prospective clients by developing and executing digital marketing strategies, curating an online presence for top agents and producing multi-media sales collateral. • Utilized real estate license to perform ad-hoc sales management during agent absences, including showings, open houses, contract writing, and negotiations. • Improved operational efficiency by creating re-usable templates for client presentations and developing processes to handle customer requests. Select Achievement: • Helped increase profit margins by ~50% each year by optimizing operations and creating time for agents to focus on sales. (Sales for 2014 were $10M, 2015 were $17M, 2016 were $25M and 2017 were $31M). Show less



Glenview Capital

• United States
• Investment Management
• 1 - 100 Employee

• Executive Assistant to CEO

  • Jun 2011 - Jul 2013

  • Helped multi-billion-dollar hedge fund close deals, secure meetings, develop partnerships, strategize long-term goals, and complete daily tasks by providing high-level assistance to CEO and other top executives. - Coordinated complex domestic and international travel. Developed itineraries and attended to intricate point-to-point details. - Developed methodical strategies to ensure accurate calendar management. - Prepared executives for meetings and presentations by curating detailed agendas and providing backup materials. - Ensured smooth communication between fund and clients by mastering intricate phone infrastructure. • Helped build reputation of operational excellence by managing all aspects of in-person client, investor, and stakeholder meetings. • Managed catering, coordinated with building security, made technical arrangements for multimedia presentations, and anticipated & fulfilled ad-hoc needs. - Optimized daily performance of CEO by serving as personal assistant and operating with professional discretion. Anticipated personal and professional needs and coordinated solutions. • Synchronized schedules and oversaw extremely detailed transportation logistics for up to three drivers simultaneously. • Managed incoming and outgoing communication by monitoring CEO’s inbox; served as gatekeeper for calls and in-person visits. • Performed ad-hoc activities, including event planning, vacation planning, direct mail coordination, and gift purchases. Select Achievement: • Chosen for increased responsibilities after six months of employment. Given two partners to assist in addition to founding CEO. Show less



Metalmark Capital

• United States
• Investment Management
• 1 - 100 Employee

• Executive Assistant to Head of Investor Relations

  • Apr 2010 - Apr 2011

  • Supported private equity firm’s strategic goals by managing projects with strict adherence to benchmarks and timelines. • Optimized executive performance by coordinating operational logistics for annual meeting at the MET. Managed confidential materials and composed detailed agendas. • Mastered Salesforce to organize investor contact information, track portfolio details, and log investor requests. • Oversaw delivery of quarterly K-1s by organizing and operating mail merges. Show less