Experience

Yorkshire Dance

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Facilities Coordinator

  • Oct 2018 - Present



Leeds Playhouse

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Front of House Attendant

  • Nov 2017 - Present

  • Welcoming customers, answering their queries and solving their problems as required • Selling merchandise, programmes and ice creams, ensuring that takings are correct • Ensuring the clean and tidy presentation of all front of house areas, especially inside the theatre spaces • Adhering to all Fire Evacuation and Health and Safety procedures to ensure the safety of customers and staff • Attending the cloakroom • Asking customers to complete feedback surveys • Welcoming customers, answering their queries and solving their problems as required • Selling merchandise, programmes and ice creams, ensuring that takings are correct • Ensuring the clean and tidy presentation of all front of house areas, especially inside the theatre spaces • Adhering to all Fire Evacuation and Health and Safety procedures to ensure the safety of customers and staff • Attending the cloakroom • Asking customers to complete feedback surveys



Yorkshire Dance Centre

• Retail Art Supplies

• Front of House Attendant

  • Jun 2018 - Oct 2018

  • Working on reception to welcome a diverse range of customers to the building, answer enquiries and provide information • Using box office software to sell tickets and merchandise, handling cash and processing card payments • Responsible for the box office phone line to sell tickets remotely or provide customer service. • Running a box office report at end of the shift, counting money to ensure it matches the report, record how much was taken that day and safely store in the safe according to procedure. • On nights when events are held: helping to set up and clear down spaces, working on the bar to sell beverages, handing out tickets for collection, checking tickets, remaining on hand in case of fire evacuation • As key-holder, locking up the building at night and set the alarms; on the weekends open up the building • Trained in Health and Safety and Fire Evacuation; with an Emergency First Aid in the Workplace certificate Show less



Film Daily

• Leeds, United Kingdom

• Editorial Assistant Intern

  • Mar 2018 - Aug 2018

  • Researching topics for articles to tight deadlines • Putting out requests on websites such as HARO for sources for articles • Using Wordpress to update the Film Daily website • Using photo editing software such as GIMP to edit images so they are suitable for the website size requirements • Using social media platforms such as Twitter, Facebook and Reddit to reach out to audiences, interact with them and promote the company. • Use a range of websites to promote Film Daily – Stumble Upon, Mix, Digg, IMDB • General admin tasks such as creating databases and data entry • Keeping on top of trending news to generate ideas for upcoming articles and article content - sending these suggestions to the editor in chief each day. • Using Slack, Trello and Google Drive whilst working remotely to update managers and work alongside my team. Show less



Lighthouse Automotive Limited

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Administrator

  • Jan 2017 - Dec 2017

  • Answering all phone calls and directing to the right person or taking messages as necessary • Selling products over the phone, updating the product inventory, sending invoices and printing reports • Managing the company’s social media accounts, including Twitter, Facebook and Instagram • General admin duties such as filing, replenishing stock, updating databases and helping other staff with ad hoc tasks as required • Answering all phone calls and directing to the right person or taking messages as necessary • Selling products over the phone, updating the product inventory, sending invoices and printing reports • Managing the company’s social media accounts, including Twitter, Facebook and Instagram • General admin duties such as filing, replenishing stock, updating databases and helping other staff with ad hoc tasks as required



Pleasance Theatre Trust

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Box Office Assistant

  • Jul 2017 - Aug 2017

  • Using an online ticketing system to sell tickets face-to-face and on the phone • Worked across the box office counters, information desk and phone room to provide information about our range of shows and promote them • Handling customer queries and complaints professionally and efficiently, including handling refunds when necessary • Assisting with Fire Evacuations and adhering to all Safety regulations • Setting up venues and taking them down afterwards • Using an online ticketing system to sell tickets face-to-face and on the phone • Worked across the box office counters, information desk and phone room to provide information about our range of shows and promote them • Handling customer queries and complaints professionally and efficiently, including handling refunds when necessary • Assisting with Fire Evacuations and adhering to all Safety regulations • Setting up venues and taking them down afterwards



Leicester College

• United Kingdom
• Education Management
• 500 - 600 Employee

• Administrator

  • Apr 2016 - Sep 2016

  • First point of contact for both current and prospective students – and their families – regarding Risk Assessment • General office administration duties – writing and sending letters, updating databases and spreadsheets, arranging appointments and interviews, filing, archiving, photocopying and scanning. • Providing information and guidance in person, by phone and by email about the sensitive issue of criminal records • Contacting internal staff from different departments to give updates and advice; liaising with external agencies in line with our Information Sharing Agreement • Giving updates, referrals and reports to the Manager as appropriate • High level of attention to detail and accuracy to create and maintain student files • Handling sensitive information with confidentiality and ensuring it is kept securely • Daily use of computers and Microsoft Office, including Access, Excel, Word and Outlook. Show less



De Montfort University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Temporary Administrative Assistant

  • Feb 2016 - Apr 2016

  • Provided customer service via phone and email • Worked as part of a team to process large volumes of applications; close attention to detail required to ensure they met the entry requirements • Updated and maintained spreadsheets on DMU databases • Prepared and sent letters to applicants • Assisted on open days – providing accurate information to applicants and their families, giving advice and support to applicants • Helped on Interview events – welcoming applicants, checking their ID, updating attendee lists, preparing information packs • Invigilated exams, including setting up the room, registering attendees and clearing away afterwards Show less



NIFTY THINKING LTD

• United Kingdom
• Media Production
• 1 - 100 Employee

• Freelance Copywriter

  • Feb 2015 - Mar 2016

  • Wrote copy for a variety of formats – websites, social media, press releases, blog posts. Edited and proofread copy others had written. • Analysed data to prepare reports for clients • Worked as part of a team to develop content and marketing ideas for Nifty’s clients • Met regularly with clients to give updates and reports • Promoted clients to prospective customers through social media – planning, writing, and scheduling social media posts; responding to customer comments; running competitions on social media • Prepared press materials and sent out press releases and images Show less



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Associate Compliance Partner

  • May 2014 - Feb 2015

  • Checked candidates’ ID, such as passport/birth certificate/driving licence/bank statements etc to ensure they had Right To Work in the UK according to Home Office standards. Checked Visas to ensure international applicants had Right To Work in the UK; taking note of visa expiry and making notes to contact applicants a few months before the expiry date• First point of contact for candidates, answering queries and providing information, guidance and support by phone and email. Monitored team inboxes to ensure all emails were responded to within the SLA.• Worked as part of a team to successfully complete heavy workloads by their required deadlines• Handled sensitive information and documents and ensuring their safe return to the candidates• Audited colleagues’ files to ensure they complied with both internal and external policies and procedures• Daily use of computers and Microsoft office• Contributing to conference calls with external clients and internal staff to give updates, advice and reports• General clerical support – setting up appointments, dealing with correspondence, updating and maintaining databases and spreadsheets, photocopying, scanning and filing.• Helping other team members as required.• Training new staff members. Show less

• Administrator

  • Aug 2013 - May 2014

  Worked as part of a team to successfully reach targets and deadlines on the Sky contract. Responsible for making job offers to candidates for six contact centres across England and providing excellent customer service. A high level of accuracy required for checking candidates’ documents in a timely manner. Liaised with onsite recruitment partners and contributed to daily conference calls to keep them up to date. Built rapport with candidates though phone and email communication. Completed administration duties such as data entry, updating databases on Microsoft Excel, scanning, printing and photocopying. Show less