Program Coordinator

• Aug 2020 - Present

Program Coordinator

• Oct 2019 - Aug 2020

Team Leader - Social Media

• Feb 2019 - Jun 2019

Customer Care Team Lead

• May 2016 - Jul 2018

Key responsibilities:Manage and coach a team of up to 15 customer care agents and ensure they are engaged and motivated in achieving departmental targets and business objectivesManage and coach the departments team of 15 social media customer care agents Analyze data and provide ongoing support and statistical feedback to agents through 1-2-1’s, performance reviews and regular coaching sessionsOversee and manage the departments recruiting processImplementation of successful escalation procedureAssist in the operations of the department including scheduling, training & recognition programsProject managementUse of Salesforce, G-Suite, Zendesk, Conversocial, New Relic, Jira, Braintree, Kount, Tableau, Okta, Microsoft Office, Shopify Show less

Customer Care Agent

• Aug 2015 - May 2016

Resolution of customer complaints via social media platforms, phone, chat & email channelsAssist partner restaurants in account management and personalizing their online business listings on the platformAssist in the improvement of departmental processes

Office Manager

• Jul 2014 - May 2015

Key responsibilities: • Leading two multi-disciplinary allied health teams including overseeing marketing & management of social media platforms in accordance with directors • Ensuring the smooth day-to-day operations of both clinics • Reception duties including greeting patients, scheduling patient appointments, completing HICAPS claims, handling payments via cash & EFTPOS and answering phones/emails. • Providing efficient and therapeutic care to staff and patients • Guide and support participation in patient care delivery Show less

Shop Assistant

• Jul 2012 - May 2015

Key Responsibilities: • Customer service and money handling • Regular stock taking and visual merchandising of the store • Maintaining adequate food handling hygiene • Organising and receiving stock deliveries Key Responsibilities: • Customer service and money handling • Regular stock taking and visual merchandising of the store • Maintaining adequate food handling hygiene • Organising and receiving stock deliveries

Health Assistant

• May 2010 - Jul 2014

Key Responsibilities: • Use of practice management software (Capable and Frontdesk) -including patient scheduling and receipting • Maintaining efficient and smooth patient flow • Assisting chiropractor by performing thermal image scans of patients and scribing clinic notes • General administration and reception roles Key Responsibilities: • Use of practice management software (Capable and Frontdesk) -including patient scheduling and receipting • Maintaining efficient and smooth patient flow • Assisting chiropractor by performing thermal image scans of patients and scribing clinic notes • General administration and reception roles