Experience

Expereo

• Netherlands
• Technology, Information and Internet
• 400 - 500 Employee

• Sales Operation Manager

  • Dec 2019 - Present

• Service Delivery Manager

  • May 2022 - Nov 2022

• Service Delivery Manager

  • Nov 2017 - Dec 2019

  · Validation of received orders to ensure all required information to start the Implementation process is available· Contact End Customers to gather Site’s specific information required for the implementation of orders and Service changes· Update the back office system with End Customer data and delivery deadlines, et cetera· Place orders with Providers and get a confirmation, workplan and delivery date· Update the System and the Channel Partners· Administrate all correspondence with Customers and Providers· Obtain technical details of the delivered Service and add to the back office system· Order hand over to NOC Team· Final update to Customer and assistance, if required· Assistance to Finance Team in disputes and extra costs confirmation Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Back Office Analyst

  • Mar 2011 - Oct 2017

  JAPA Market: Australia, New Zealand, Hong Kong y Singapur - Credit Balance Refunds - Credit Balance Transferences - Recurrent billing - Address Change - Adjustment correction - Inventory - Approval of refund formularies to process in the country of origin - Process and external markets migration - Process manual confection - Trainings, system testing and new procedures - Charge disputes investigation - ATM extractions verification - Monetary adjustments, commerce contact, documentation requests and validation - Letter approvals - Sector mailbox management México Market - Process and external markets migration - Process manual creation - Trainings, system testing and new procedures - Adjustments supervision and correction - Inventory - Approval of refund formularies to process on Mexico - Charge disputes investigation - Monetary adjustments, commerce contact, documentation requests and validation - Recurrent Billing - Address Change - Credit Balance Refunds - Credit Balance Transferences - Letter approvals - Sector mailbox management Show less