Production Resource Manager

• Nov 2021 - Present

Coffee Specialist

• Apr 2021 - Nov 2021

Mescalito Coffee provides specialty coffee in Brenham, TX. We source beans from top US roasters. We’ve chosen coffee roasters who take extreme pride in their craft and who show concern and support for the farms they work with. Our roasts are rigorously sampled to ensure that they highlight the unique territory, environment, and care the farmers have taken during cultivation. By finding the farmers and the roasters that have this vigor, you are ensured you have the opportunity to drink the most flavorful coffee you could possibly experience. Our passion for quality, consistency, and overall amazing result honors the farms and the roasters hard work by continuing to meticulously handle and prepare the coffee. Mescalito Coffee will be the coffee you set your standards by. It will be worth the trip. Show less

Teaching Professional

• Aug 2019 - Aug 2020

Project Manager

• Oct 2018 - Feb 2019

Project Coordinator

• Jun 2017 - Feb 2019

Passionate Project Coordinator with a strong track record in customer satisfaction. Blends strategic thinking, problem-solving, and creativity to execute project requirements. Quickly builds and maintains superior customer and team relationships that promote collaboration, clear communication and defined expectations. My main focus is to provide deliverables that benefit the client and organizational success. The following skill sets required:Superb communication skillsAbility to manage 30-40 projectsA self-starter who works well in ambiguous environmentsManage scope, schedules, and budgetsDeliver exception customer serviceAble to easily context shift and multi-task Show less

Inside Customer Engagement Manager

• Oct 2016 - Jun 2017

Honing my passion for driving customer satisfaction through understanding customer needs, providing responsive service to customer issues, and delivering feedback to my team. Our mission is to become the best at providing solutions to positively impact people. Affirma is a full-service technology firm, offering solutions in 4 Business Segments:1. Project Services: Custom Development, SharePoint, Business Intelligence, Mobile Applications, CRM and Salesforce2. Consulting: Permanent, Contract, and Contract to Perm Staffing3. Creative: UX, Usability, Visual Design, Campaign Execution, SEO Utilization4. Infrastructure: Office 365, Exchange, Azure, Active Directory, Systems Center Show less

General Store Manager

• Jun 2015 - Oct 2016

I had the pleasure of being a motivating leader, mentor, and friend to the amazing people that make up the Homegrown family. I knew my store inside and out, lived and breathed hospitality, and was results-driven in my pursuit of excellent financial performance, guest experience, customer service and product quality. I had the pleasure of being a motivating leader, mentor, and friend to the amazing people that make up the Homegrown family. I knew my store inside and out, lived and breathed hospitality, and was results-driven in my pursuit of excellent financial performance, guest experience, customer service and product quality.

Barista

• Aug 2014 - May 2015

It was my responsibility to ensure customer satisfaction in beverage and food quality. I was held to high standards in specialty coffee and expected nothing less from my peers. I had the opportunity to work with local craft breweries and specialty roasters in the Austin area. Creating excellent espresso and tea beverages and serving ethically sourced, creative dishes to the eclectic groups at the coffeehouse. It was an intimate and wonderful experience working with Ian Lee and Adam Lily that gave me the confidence to pursue my passions with unfailing determination. Show less

Barista

• Jan 2011 - Aug 2014

To ensure product and beverage quality. Handled customer complaints in a fast paced service environment. Learned to lead a shift and work efficiently with little margin for error. Had the pleasure of working at the second largest Starbucks in Travis County driving performance and learning about sales quotas. Was exposed to different cultures within the Starbucks family leading me to have a wider range of professional sensitivity. To ensure product and beverage quality. Handled customer complaints in a fast paced service environment. Learned to lead a shift and work efficiently with little margin for error. Had the pleasure of working at the second largest Starbucks in Travis County driving performance and learning about sales quotas. Was exposed to different cultures within the Starbucks family leading me to have a wider range of professional sensitivity.