Experience

CIUSSS du Centre-Sud-de-l'Île-de-Montréal

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Human Relations Agent - Measures Application

  • Oct 2022 - Present



Air Canada Vacations

• Canada
• Travel Arrangements
• 300 - 400 Employee

• Coordinator, Customer Support Department

  • Sep 2018 - Jun 2020

  Advised customers about changes concerning their filesProvided travel documents to customersConfirmed customers’ reservations with partner companiesManaged internal and external inboxes Completed daily reports using various internal systems

• Coordinator, Reservations Department

  • Jul 2017 - Aug 2018

  Modified files as per customers’ requestsAssisted customers in general and case specific inquiriesAdvised customers on vacation packages



ALDO Group

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Jul 2017

  Assisted customers with their orders Helped customers with escalated in-store experiences Sold ALDO, CALL IT SPRING and GLOBO products Assisted customers with their orders Helped customers with escalated in-store experiences Sold ALDO, CALL IT SPRING and GLOBO products



Leon's Furniture

• Canada
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Customer Service Supervisor

  • Oct 2015 - Sep 2016

  Performed opening and closing store responsibilitiesCompleted multiple daily reportsHandled escalated situationsWorked in close collaboration with directors and managed employees

• Customer Service Representative

  • Oct 2014 - Sep 2015

  Modified and finalized customer files Completed payments and refundsSubmitted financing request forms to Desjardins