Experience

CILEX

• United Kingdom
• Education
• 1 - 100 Employee

• Customer Service Executive

  • Aug 2021 - Present

  Customer service via email, general enquires, social media & telephone. E-learning & membership administration support. General back office support. Customer service via email, general enquires, social media & telephone. E-learning & membership administration support. General back office support.



Dunelm

• United Kingdom
• Retail
• 700 & Above Employee

• Remote Customer Service Representative

  • Jun 2020 - Aug 2021

  Remote Customer Service Support, answering emails & live chatting, placing and chasing orders, liaising with suppliers and couriers, dealing with complaints, processing refunds and dealing with general customer enquiries. Systems: Amazon Work Space, Salesforce Remote Customer Service Support, answering emails & live chatting, placing and chasing orders, liaising with suppliers and couriers, dealing with complaints, processing refunds and dealing with general customer enquiries. Systems: Amazon Work Space, Salesforce



Konnex Online Services

• Virtual Assistant

  • Jun 2020 - May 2021

  Virtual Assistant, taking calls from customers who don't have internet access & helping them with whatever they need. Scheduling appointments, ordering products & services, online shopping, lots of research on various products & services. Sending emails, booking travel & accommodation. Also office administration for the Directors, ordering supplies, checking & sending emails, updating & maintaining spreadsheets, onboarding & training new staff. Virtual Assistant, taking calls from customers who don't have internet access & helping them with whatever they need. Scheduling appointments, ordering products & services, online shopping, lots of research on various products & services. Sending emails, booking travel & accommodation. Also office administration for the Directors, ordering supplies, checking & sending emails, updating & maintaining spreadsheets, onboarding & training new staff.



Socialbear®

• United Kingdom
• Software Development
• 1 - 100 Employee

• Community Manager

  • Dec 2020 - Jan 2021



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Bank Employee

  • Oct 2004 - Jun 2019



Dorothy Perkins

• United Kingdom
• Retail Apparel and Fashion
• 200 - 300 Employee

• Senior Sales Assistant

  • Jun 2002 - Oct 2004