Experience

Eastwood Contact Center

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2023 - Present

  United States


Circle Graphics
• United States
• Printing Services
• 200 - 300 Employee
• Customer Experience Manager

  • Oct 2021 - Jan 2023


Maximus

• Australia
• Advertising Services
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2021 - Oct 2021

  United States Over seen the day to day operations including one on ones with my team. Those meetings would included their daily metrics so we could set future goals. Assisted with the interview and on boarding process of new agents as well as handled payroll and weekly scheduling.



Zulily

• United States
• Retail
• 700 & Above Employee

• Sales/ Customer Service Supervisor

  • Aug 2016 - Nov 2020

  United States I started as a Tier 1 agent handing inbound customer service inquiries. I worked my way up to Tier 2 which was a resolution supervisor. I handled escalations that requested a supervisor, practiced active listening and provided empathy to find a solution to the issue.