Senior Consultant

• Oct 2020 - Present

Project Manager

• Dec 2016 - Jan 2020

• Consistently maintained 3-5 projects at a time, with schedule, scope, risk, and budget constraints maintained. • Successfully deployed 5 high-priority programs, including a multi-million dollar outsourcing of helpdesk support to an external corporation. Other major programs included development and deployment of ServiceNow, implementing the IT-related construction needs of 120,000 sq ft net-zero building, upgrade of company-wide telecommunication system, and deployment of… Show more • Consistently maintained 3-5 projects at a time, with schedule, scope, risk, and budget constraints maintained. • Successfully deployed 5 high-priority programs, including a multi-million dollar outsourcing of helpdesk support to an external corporation. Other major programs included development and deployment of ServiceNow, implementing the IT-related construction needs of 120,000 sq ft net-zero building, upgrade of company-wide telecommunication system, and deployment of video-teleconferencing equipment at 12 campuses across 6 states and 3 countries. • Researched and developed project management methodology for the creation of a Project Management Office within IT. Aided in the successful implementation of the PMO strategy, leading to an increased project success rate from 25% to 80% over 2 years. • Realized the need for automation within the department and optimized 40% of redundant administrative tasks through the enhancement of ServiceNow, the creation of a new SharePoint-based Intranet, and the development of a defined Contract Management process. • Responsible for the work of six interns, an administrative assistant, and the PM’s project coordinator. • Wrote and distributed 75% of all IT-related content, including Knowledge Base articles, announcements from the Chief Information Officer, and communications regarding project launches and training opportunities.

Digital Media Consultant & Project Coordinator

• Dec 2015 - Dec 2016

• Collaborated with Senior Project Manager on her ongoing projects; assisted with project plan updates and vendor communications. • Volunteered to coordinate the launch of our in-company NEXS Bar project (i.e. Apple Genius Bar) after the assigned PM left the company unexpectedly – success of this project led to my promotion to Project Manager. • Sole writer and designer of quarterly department newsletters, including company interviews, photography, and digital illustrations. • Composed… Show more • Collaborated with Senior Project Manager on her ongoing projects; assisted with project plan updates and vendor communications. • Volunteered to coordinate the launch of our in-company NEXS Bar project (i.e. Apple Genius Bar) after the assigned PM left the company unexpectedly – success of this project led to my promotion to Project Manager. • Sole writer and designer of quarterly department newsletters, including company interviews, photography, and digital illustrations. • Composed knowledge articles and training material for various IT applications. • Generated article and presentation templates, developed brand logos, built web pages, and photographed events.

Editorial Assistant

• Aug 2014 - Dec 2016

• Copy edit, collaborate with senior editors, research, fact check, and contact authors for literary contributions • Transcribe interviews, image source, and promote articles and new issues via social media • Fundraise and promote company-sponsored events such as public readings and release parties • Copy edit, collaborate with senior editors, research, fact check, and contact authors for literary contributions • Transcribe interviews, image source, and promote articles and new issues via social media • Fundraise and promote company-sponsored events such as public readings and release parties

Contributing Writer

• Feb 2015 - May 2015

• Writer for the campus newspaper at Christopher Newport University. • Located and interviewed sources, including members of the student body, faculty and a Virginia government official • Composed and edited stories for News, Lifestyle and A&E sections • Many of my articles were selected as front-page news http://www.thecaptainslog.org/author/lgiuffrida/ • Writer for the campus newspaper at Christopher Newport University. • Located and interviewed sources, including members of the student body, faculty and a Virginia government official • Composed and edited stories for News, Lifestyle and A&E sections • Many of my articles were selected as front-page news http://www.thecaptainslog.org/author/lgiuffrida/

Managing Editor

• Sep 2014 - May 2015

• Determined the theme, approved submitted works, directed editing and layout teams, and facilitated the printing of yearly issue • Assembled judging panel of professors for contribution awards, and collaborated with faculty advisor regarding fundraising and distribution methods • Determined the theme, approved submitted works, directed editing and layout teams, and facilitated the printing of yearly issue • Assembled judging panel of professors for contribution awards, and collaborated with faculty advisor regarding fundraising and distribution methods

Server

• May 2014 - Feb 2015

• Opened and closed restaurant, volunteered to move shipments between restaurants, and assisted with food prep outside of general server duties • Consistently achieved highest daily sales in food and beverages of all the servers • Opened and closed restaurant, volunteered to move shipments between restaurants, and assisted with food prep outside of general server duties • Consistently achieved highest daily sales in food and beverages of all the servers

Server and Trainer

• May 2013 - Nov 2013

• Selected to be a trainer out of approximately twenty candidates: oversaw new employees’ serving skills, menu knowledge, and tested new servers on corporate policies and health code • Assigned downtime jobs to fellow servers, volunteered to open and close, and maintained essential skills such as interacting professionally with guests and filling in for hostesses and meat servers • Consistently achieved highest weekly sales in food and beverages of all the servers • Selected to be a trainer out of approximately twenty candidates: oversaw new employees’ serving skills, menu knowledge, and tested new servers on corporate policies and health code • Assigned downtime jobs to fellow servers, volunteered to open and close, and maintained essential skills such as interacting professionally with guests and filling in for hostesses and meat servers • Consistently achieved highest weekly sales in food and beverages of all the servers

Sales Associate and Trainer

• May 2012 - Aug 2013

• Selected to be a trainer out of a dozen candidates, volunteered to unload inventory trucks, assisted in overnight inventory counting, aided all department heads, and assisted in cashing-out • Consistently achieved top rankings for recruiting new members of all the sales associates • Selected to be a trainer out of a dozen candidates, volunteered to unload inventory trucks, assisted in overnight inventory counting, aided all department heads, and assisted in cashing-out • Consistently achieved top rankings for recruiting new members of all the sales associates

Veterinary Assistant

• Dec 2009 - Jan 2012

• Prepared and aided in surgeries and dental operations, discussed procedures and animal health with clients, created a sanitary hospital environment, volunteered in pharmacy, and oversaw the care of animals staying overnight • Prepared and aided in surgeries and dental operations, discussed procedures and animal health with clients, created a sanitary hospital environment, volunteered in pharmacy, and oversaw the care of animals staying overnight