International Account Manager

• Aug 2018 - Present

International Sales Associate

• Oct 2015 - Aug 2018

Manage distributor accounts in Asia Pacific and Latin America. Liaison with country managers in China, Japan and Greater Asia as the point of contact in the home office. Create promotions to generate sales. Set monthly and annual sales forecast within 5% accuracy. Provide marketing, product information, pricing and sales support. Design and recommend plan-o-gram displays for retail accounts. Interim account manager for major Australian distributor. Manage distributor accounts in Asia Pacific and Latin America. Liaison with country managers in China, Japan and Greater Asia as the point of contact in the home office. Create promotions to generate sales. Set monthly and annual sales forecast within 5% accuracy. Provide marketing, product information, pricing and sales support. Design and recommend plan-o-gram displays for retail accounts. Interim account manager for major Australian distributor.

Export Supply Chain Analyst

• Jan 2015 - Jun 2015

Executed order-entry function back in house with stream-lining export documentation processes and procedures. Support Customer Supply Chain strategy projects: increased on-time delivery to 90%; improved finished goods loss by 35%. Executed order-entry function back in house with stream-lining export documentation processes and procedures. Support Customer Supply Chain strategy projects: increased on-time delivery to 90%; improved finished goods loss by 35%.

Global Trade Compliance Manager

• Jul 2012 - Jan 2015

Developed and implemented the export, import and supply chain security trade compliance policies and procedures manuals. Increased compliance awareness in the organization by 80% by conducting training in all functional areas in the organization. Liaison with Corporate Trade Compliance Group and legal department. Perform Free trade agreement analysis, including NAFTA, CAFTA, US-KOR and Made in America markings. Classify HTS codes and EAR requirements. Audit the trade compliance programs at subsidiary locations in Canada, China, Europe and Australia. Work with International Customer Service and Global Sales to ensure compliance requirements are being met including restricted party screening and country specific requirements. Review documents and records quarterly to ensure accuracy and compliance policies are being met. Manage the Import Customs Compliance Specialist.

International Customer Service Manager

• Jun 2005 - Jul 2012

Managed international distributor accounts including all aspects of customer service, quotations, pricing, order expediting, international logistics, technical assistance, root cause analysis and problem solving. Organized customer visits and attended trade shows.Worked collaboratively on a cross-functional team to effectively execute the launch of the new Evolution product line into the International market utilizing the new product development process. Utilized pricing analysis and sales forecast models. Developed marketing plans, point of sale merchandise and marketing support materials. Contributed to double-digit international sales growth by analyzing new distributor’s key channels and potential new business, developing relationships with customers and providing world-class customer service.Provided leadership to the International Customer Service Team through continuous improvements, KPI’s, and ERP system enhancements. Developed goals to align with the company’s strategy.

Export Documentation Coordinator

• Jul 2004 - Jun 2005

Prepared and processed export documents in Spanish required for shipping product to South America. Prepared and processed export documents in Spanish required for shipping product to South America.

Export Manager

• Dec 1995 - Jul 2004

Managed relationships with Latin American distributors which included sales support, pricing, quotes, product and technical service. Served as liaison with production planning to ensure on-time deliveries and optimum stock levels. Analyzed forecasts and market trends. Core member of the SAP implementation team for sales order management in Milwaukee, Mexico and Panama distribution centers.Managed team of International Customer Service Representatives. Provided training, coaching, performance evaluations and process improvements.