Manager, Financial Aid & Awards

• Aug 2019 - Present

Assistant to Registrar

• Sep 2015 - Jul 2019

Financial Aid Advisor

• Feb 2015 - Sep 2015

• Interviewed and counselled students in their search for educationally-related financial assistance• Provided budget counselling to students and recommended plans to address financial issues and how to manage financial crises experienced by students• Conducted interviews with students, parents/partners and other third parties with regards to OSAP funding eligibility • Ensured proper distribution of OSAP funding (including approving tuition fee deferrals and tuition fee deduction from OSAP funds in accordance with MTCU and Sheridan policies and procedures• Verified student eligibility for funding by reviewing student income, registration status, and satisfactory academic progression• Corresponded regularly with other Financial Aid Advisors to coordinate work load productivity• Contributed to the development and/or revisions of policies, and/or procedures to enhance the effectiveness of business practice and improve customer service in the Financial Aid Office• Planned and prepared presentations for high school students with regards to how to apply for OSAP and budgeting for college • Frequently liaised with Faculty staff and other administrative staff to address individual student requirements and needs• Source of guidance and support for co-op students and part-time staff

Customer Service Representative

• Sep 2009 - Jan 2015

• Supported the administration of the StudentAid BC and StudentAid AB government student loan programs.• Provided exceptional customer service and support to students and school FAOs regarding the status of financial aid applications, appeals, restrictions, etc.• Researched potential solutions in situations where access to funding is unavailable.• Handled sensitive information and documentation using internal privacy protocols.• Worked collaboratively to support effective and efficient call centre operations while maintaining exceptional service level standards.• Assisted with training and coaching entry level CSRs.• Maintained current knowledge of company policies and procedures.