Experience

Uncommon Goods

• United States
• Retail
• 200 - 300 Employee

• Facilitator, Uncommon Experiences

  • Jan 2022 - Present

• Customer Service Coach

  • Sep 2021 - Dec 2021



REIKI

• Bulgaria
• Health, Wellness & Fitness
• 200 - 300 Employee

• Reiki Practitioner

  • Nov 2020 - Present



Clayborn Nation

• Sculptor

  • Jun 2011 - Present

  Sculptor of clay characters, special orders. @ClaybornNation Sculptor of clay characters, special orders. @ClaybornNation



Uncommon Goods

• United States
• Retail
• 200 - 300 Employee

• Customer service coach

  • Sep 2020 - Jan 2021

  Seasonal customer service coach Seasonal customer service coach



FamilyPet

• United States
• Technology, Information and Internet

• Professional Freelancer

  • Jun 2019 - Sep 2020



Fluent

• Customer Service Representative

  • Jan 2019 - Aug 2019



Greater Good Charities

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Client Services

  • Jan 2015 - Jan 2019

  Supervises, monitors, and evaluates a staff on phone calls, live chat, and email.Oversees financial matters including refunds, returns, and credit card disputes.Organizes and facilitates marketing events to gain customers and increase brand awareness.Develops content for, and maintains posts on social media accounts including daily posts, contests, customer messages, and comments. Fosters values of teamwork and professionalism among the staff. Supervises, monitors, and evaluates a staff on phone calls, live chat, and email.Oversees financial matters including refunds, returns, and credit card disputes.Organizes and facilitates marketing events to gain customers and increase brand awareness.Develops content for, and maintains posts on social media accounts including daily posts, contests, customer messages, and comments. Fosters values of teamwork and professionalism among the staff.



FamilyPet

• United States
• Technology, Information and Internet

• Director Of Client Services

  • Jan 2015 - Jan 2019



NATURES BOUNTY

• United States
• 1 - 100 Employee

• Consumer Affairs Representative

  • Sep 2013 - Dec 2014

  Fielded Consumer questions and complaints via telephone and email.Handled inbound and outbound calls with a professional and courteous manner, while documenting conversations electronically.Maintained high standards while multi-tasking in a busy call center. Fielded Consumer questions and complaints via telephone and email.Handled inbound and outbound calls with a professional and courteous manner, while documenting conversations electronically.Maintained high standards while multi-tasking in a busy call center.



Dover Publications

• United States
• Book Publishing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2012 - Sep 2013

  Assisted customers via telephone and email regarding company products in a professional and courteous manner.Processed customer orders, changes, and returns via telephone, fax and email according to policy and procedure in a timely and accurate fashion.Reconciled credit card payments from consumer and trade customers. Maintained detailed credit reports. Assisted customers via telephone and email regarding company products in a professional and courteous manner.Processed customer orders, changes, and returns via telephone, fax and email according to policy and procedure in a timely and accurate fashion.Reconciled credit card payments from consumer and trade customers. Maintained detailed credit reports.



The Vitamin Shoppe

• United States
• Retail
• 700 & Above Employee

• Live Chat Representative

  • Oct 2011 - Nov 2012

  Assisted online customers with product inquiries and purchases.Acted as a liaison for international clients, handled all questions and concerns.Maintained a productive work environment in a very busy customer care center. Assisted online customers with product inquiries and purchases.Acted as a liaison for international clients, handled all questions and concerns.Maintained a productive work environment in a very busy customer care center.