Experience

The Language Guru

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Spanish Teacher

  • Mar 2016 - Present

  Collaboration with The Language Guru giving Spanish tuition services to their students via Skype from Madrid. Collaboration with The Language Guru giving Spanish tuition services to their students via Skype from Madrid.



Spanish in Nature Language School

• El Boalo, Madrid

• Spanish Teacher

  • Jul 2016 - Jul 2016

  Family Home Spanish Language School. Intensive Spanish Language courses with extra sports and cultural activities and visits. Teaching Spanish for Young learners. Family Home Spanish Language School. Intensive Spanish Language courses with extra sports and cultural activities and visits. Teaching Spanish for Young learners.



Wallands Community Primary School/City Academy Whitehawk

• East Sussex(Lewes and Brighton)

• Spanish Language clubs Teacher

  • Jul 2015 - Mar 2016

  Organising and running Spanish Language clubs for Primary Schools as an after school activity. Goal of promoting learning languages for kids. Following LCF Uk methodology in Wallands School. Also giving Spanish private tuition for adults, all levels, one to one and small groups classes. Organising and running Spanish Language clubs for Primary Schools as an after school activity. Goal of promoting learning languages for kids. Following LCF Uk methodology in Wallands School. Also giving Spanish private tuition for adults, all levels, one to one and small groups classes.



AXA Partners

• France
• Insurance
• 700 & Above Employee

• International Claims Handler

  • Apr 2013 - Oct 2013

  Roadside Assistance for residents in the UK when travelling to Europe. Coordination with AXA offices in Europe. Roadside Assistance for residents in the UK when travelling to Europe. Coordination with AXA offices in Europe.



Línea Directa Asistencia

• Spain
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Roadside Assistance Agent

  • May 2009 - Mar 2012

  Dealing with Spanish and English speaking customers. Vehicle assistance as well as booking accommodation and transfers. Dealing with Spanish and English speaking customers. Vehicle assistance as well as booking accommodation and transfers.



IBM International Services Centre

• Madrid

• Order Management Specialist

  • Sep 2007 - Aug 2008

  Software contract validation and order management for large companies and government clients. Following of shipment and delivery. Invoicing. Software contract validation and order management for large companies and government clients. Following of shipment and delivery. Invoicing.



RCI

• Travel Arrangements
• 700 & Above Employee

• Sales Agent

  • Jun 2006 - Jul 2007

  RCI is a vacation exchange company in the timeshare industry. The job involved dealing with RCI members (via phone, e-mail and fax), selling tourist products to Spanish and English speakers and making hotel bookings. Required working under pressure and excellent sales skills in order to meet tight weekly targets, being a quick learner and able to build successful business relations with clients. Working as a part of a team and to high standards in coordination with other European departments. Show less



MAPFRE

• Spain
• Insurance
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2004 - Aug 2005

  My role involved providing information and solving queries about health insurance packages for existing and potential customers and other internal and external stakeholders (eg hospitals and doctors linked to Mapfre). It required excellent telephone manners and communication skills to deal with customers. My role involved providing information and solving queries about health insurance packages for existing and potential customers and other internal and external stakeholders (eg hospitals and doctors linked to Mapfre). It required excellent telephone manners and communication skills to deal with customers.



Caja Madrid

• Banking
• 500 - 600 Employee

• Customer Service Advisor

  • Jan 2000 - Jan 2003

  Provided information and resolved queries on the firm’s financial products, as well as on CSR events organised by the building society. Had to liaise with various internal and external, private and B2B customers and keep the customer database up-to-date. Required attention to detail and excellent problem solving skills. Provided information and resolved queries on the firm’s financial products, as well as on CSR events organised by the building society. Had to liaise with various internal and external, private and B2B customers and keep the customer database up-to-date. Required attention to detail and excellent problem solving skills.