Experience

Abreon

• United States
• Information Technology & Services
• 1 - 100 Employee

• Go Live support for Allscripts EHR software; Trainer for Point, Click Care.

  • Sep 2011 - Jun 2012

  Allscripts EHR software provided Go-Live Support/Training. Majority of time spent at Mercy Clinics in Des Moines, IA Point, Click, Care software, Physician’s Orders module Training and Go-Live Support for HCR ManorCare in Toledo, OH and Troy, MI • Certified Trainer for Allscripts EHR • Certified Trainer for Point, Click, Care: Physician’s Orders module Allscripts EHR software provided Go-Live Support/Training. Majority of time spent at Mercy Clinics in Des Moines, IA Point, Click, Care software, Physician’s Orders module Training and Go-Live Support for HCR ManorCare in Toledo, OH and Troy, MI • Certified Trainer for Allscripts EHR • Certified Trainer for Point, Click, Care: Physician’s Orders module



SNI Technology

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Trainer of Sage Intergy, Intergy EHR and Practice Analytics

  • Feb 2011 - Jun 2011

  Contracted to teach Sage Healthcare software to existing Sage clients via telecommuting with web based training portals. • Certified Trainer for Sage Software Intergy, Intergy EHR, Practice Analytics and Practice Portal Contracted to teach Sage Healthcare software to existing Sage clients via telecommuting with web based training portals. • Certified Trainer for Sage Software Intergy, Intergy EHR, Practice Analytics and Practice Portal



CCH, a Wolters Kluwer business

• Pensacola, FL

• Write Up and Payroll Specialist

  • Apr 2006 - Jan 2009

  CCH, a Wolters Kluwer business (purchased software from Sage Software) Pensacola, FL ¬Accounting and Tax Software Sales • Trained accounting software support staff for regulatory reporting laws and procedures annually. Tested all regulatory reports when changes were made (quarterly and annual reports) • Provided detailed product demonstrations of Accounting software via Microsoft LiveMeeting. • Maintained competitive analyses of major accounting software products as internal… Show more CCH, a Wolters Kluwer business (purchased software from Sage Software) Pensacola, FL ¬Accounting and Tax Software Sales • Trained accounting software support staff for regulatory reporting laws and procedures annually. Tested all regulatory reports when changes were made (quarterly and annual reports) • Provided detailed product demonstrations of Accounting software via Microsoft LiveMeeting. • Maintained competitive analyses of major accounting software products as internal reference sales material. • Presented and sold ProSystem fx Office Suite to over 600 accounting and law firms across the country. (The entire sales division from this office was laid off 1/30/09). Show less CCH, a Wolters Kluwer business (purchased software from Sage Software) Pensacola, FL ¬Accounting and Tax Software Sales • Trained accounting software support staff for regulatory reporting laws and procedures annually. Tested all regulatory reports when changes were made (quarterly and annual reports) • Provided detailed product demonstrations of Accounting software via Microsoft LiveMeeting. • Maintained competitive analyses of major accounting software products as internal… Show more CCH, a Wolters Kluwer business (purchased software from Sage Software) Pensacola, FL ¬Accounting and Tax Software Sales • Trained accounting software support staff for regulatory reporting laws and procedures annually. Tested all regulatory reports when changes were made (quarterly and annual reports) • Provided detailed product demonstrations of Accounting software via Microsoft LiveMeeting. • Maintained competitive analyses of major accounting software products as internal reference sales material. • Presented and sold ProSystem fx Office Suite to over 600 accounting and law firms across the country. (The entire sales division from this office was laid off 1/30/09). Show less



Sage

• Senior Support Analyst II and Trainer

  • Dec 1997 - Jun 2006

  Sage Software, formerly Best Software and CPASoftware Pensacola, FL 12/1997 - 4/2006 sagenorthamerica.com ¬Customer Support Analyst and Trainer • ¬Identified, researched, and resolved data related and technical problems for accounting and Practice Management software. • Responded promptly to telephone calls, email and personal requests for support. • Relied upon to use my experience and judgment to assist and monitor coworkers to insure accurate and timely resolution of… Show more Sage Software, formerly Best Software and CPASoftware Pensacola, FL 12/1997 - 4/2006 sagenorthamerica.com ¬Customer Support Analyst and Trainer • ¬Identified, researched, and resolved data related and technical problems for accounting and Practice Management software. • Responded promptly to telephone calls, email and personal requests for support. • Relied upon to use my experience and judgment to assist and monitor coworkers to insure accurate and timely resolution of issues. • Acted as liaison between the client and sales person to resolve issues and answer application specific questions. • Conducted demo sessions via the Internet to current and prospective clients. • Developed training and operational manuals used by clients, sales staff and co-workers. • Provided software training in several venues, Classroom training, On-site training and TeleTraining (web-based). • Provided specialized and software training to co-workers. • Taught accounting software classes at the the Annual User’s Group conferences. • Worked with a variety of accounting concepts, practices, and procedures. Show less Sage Software, formerly Best Software and CPASoftware Pensacola, FL 12/1997 - 4/2006 sagenorthamerica.com ¬Customer Support Analyst and Trainer • ¬Identified, researched, and resolved data related and technical problems for accounting and Practice Management software. • Responded promptly to telephone calls, email and personal requests for support. • Relied upon to use my experience and judgment to assist and monitor coworkers to insure accurate and timely resolution of… Show more Sage Software, formerly Best Software and CPASoftware Pensacola, FL 12/1997 - 4/2006 sagenorthamerica.com ¬Customer Support Analyst and Trainer • ¬Identified, researched, and resolved data related and technical problems for accounting and Practice Management software. • Responded promptly to telephone calls, email and personal requests for support. • Relied upon to use my experience and judgment to assist and monitor coworkers to insure accurate and timely resolution of issues. • Acted as liaison between the client and sales person to resolve issues and answer application specific questions. • Conducted demo sessions via the Internet to current and prospective clients. • Developed training and operational manuals used by clients, sales staff and co-workers. • Provided software training in several venues, Classroom training, On-site training and TeleTraining (web-based). • Provided specialized and software training to co-workers. • Taught accounting software classes at the the Annual User’s Group conferences. • Worked with a variety of accounting concepts, practices, and procedures. Show less