Experience

Starbucks EMEA

• United Kingdom
• Retail
• 1 - 100 Employee

• Product Information Specialist

  • Nov 2023 - Present

  London, England, United Kingdom

• Marketing Intern

  • Jun 2023 - Nov 2023

  London, England, United Kingdom  Supporting developing new plan and strategies for the Oleato platform  Responsible for planning and support functional meetings  Support my line manager into several Oleato projects from the planning stage to the execution.  Responsible for the management of the Oleato sales data for EMEA market into reporting to the Global Team  Creating new documents and files to implement Oleato strategy  Cross functional connecting with different stakeholder within the EMEA market to… Show more  Supporting developing new plan and strategies for the Oleato platform  Responsible for planning and support functional meetings  Support my line manager into several Oleato projects from the planning stage to the execution.  Responsible for the management of the Oleato sales data for EMEA market into reporting to the Global Team  Creating new documents and files to implement Oleato strategy  Cross functional connecting with different stakeholder within the EMEA market to guarantee the execution of projects



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Nov 2014 - Nov 2023

  London, England, United Kingdom



Crussh Fit food and Juice Bar

• Store Manager - Branch Curzon St. Mayfair London

  • Feb 2008 - Nov 2014

   Responsible for the smooth daily running of the store.  Dealing with staff issues delegating tasks, monitoring absence and holidays, setting rotas for weekend duties and training.  Stock checking, pricing, display and re-ordering.  Dealing with customers, cash handling and sales transactions.  Consolidating sales against till reconciliations.  Setting sales targets. banking, opening and closing store.  Winner in 2009 of the “Best Customer Service of the Year”



Zuritel

• Italy
• Insurance

• Insurance Advisor/Supervisor

  • May 2004 - Dec 2007

   Customer services creating personalised car insurance quotes.  Dealing with requests, complaints.  Advising customers on insurance expenses.  Back office, general administration updating customers’ records, issuing customers’ policies, managing daily check of expiring policies.



Tiscali

• Italy
• Telecommunications
• 500 - 600 Employee

• Support / Sales Officer

  • Jun 2007 - Sep 2007

   Customer care and service for broadband and analogical internet connection  Advising customers on broadband and telephone services  Updating customer details



City Library Oristano (Italy)

• City Library Oristano, Italy (Summertime contract)

  • Jun 2003 - Sep 2003

   Customer care and service  Book Keeping  Checking In and Out  General Administration



Limone Beach Camping, Italy (Summertime contract)

• Receptionist / Tour Guide of the Camping

  • Jun 2002 - Oct 2002

   Customer services : dealing with costumer’s enquires  Managing extra excursions and flights  Cheeking customers In and Out