Experience

Holiday Inn London Stratford City

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Group, Conference & Events Sales Executive

  • Mar 2020 - Present

• Conference & Events Sales Coordinator

  • Nov 2017 - Mar 2020

  Key player within the sales team in the meetings and events for corporate and leisure guests. Specialised in wedding planning, Christmas events, conferences and bussiness catering. A creative personality who covers a variety of tasks, from presenting proposals to fit clients requests, to contratcs and finance, including client feedback analysis. Great experience in business and social events, exhibitions and seminars.

• Front Office Shift Leader / Duty Manager

  • Jun 2017 - Nov 2017

  Supporting the Front Office Manager tasks, developing the Reception, Reservations and Administration Teams. Main duties within the Team:- offer an excellent quality of service to our guests- run smoothly the day to day organisation- co-operate on improving our guest satisfaction- contribute to the development of the hotel goals- generate positive financial gains

• Hotel Receptionist

  • Oct 2015 - Jun 2017

  The role pivots from maximizing room sales, deal with cash, cheques and credit transactions, to resolving guests' complaints. Confident user of hotels front office systems. Exceptional customer skills.



Caffeina LTD

• Assistant Manager

  • Jan 2015 - Sep 2015

  The role requires high attention to details and excellent customer service with a focus on quality. Mainly handling back of the house duties, coordinate sales and orders, help in the kitchen, serving drinks and key customer management. The role requires high attention to details and excellent customer service with a focus on quality. Mainly handling back of the house duties, coordinate sales and orders, help in the kitchen, serving drinks and key customer management.



Gastronomica

• United Kingdom
• Food & Beverages
• 700 & Above Employee

• Assistant Manager

  • Oct 2012 - Jan 2015

• Café and kitchen Assistant Manager

  • Jan 2012 - Jan 2015

  The role implies front and back of house operations: take orders, make coffees and drinks, prepare meals, buffets, lunches, serving customers, coordinate sales and orders, team management and leadership, preparing KPIs for administration work.



Original Marines S.p.A.

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Saleslady/Cashier

  • Jan 2011 - Jan 2012

  Ensure the smooth running of the shop and maintaining the shop standards by operating the till and accurately handling cash, cheques and credit/debit cards. Ensure the smooth running of the shop and maintaining the shop standards by operating the till and accurately handling cash, cheques and credit/debit cards.



Pirandello Theatre

• Event Organiser

  • Jan 2010 - Jan 2011

  Researching markets to identify opportunities for events, liaising with clients to ascertain their precise event requirements, producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets). Researching markets to identify opportunities for events, liaising with clients to ascertain their precise event requirements, producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets).



Oligos S.R.L

• Sales Representative

  • Jan 2009 - Jan 2010

  Using the company's product, water purification machines, literature and samples to present the product to potential buyers. Successfully winning an award and being appointed a key liaison as a result of outstanding sales skills and excellent customer service. Using the company's product, water purification machines, literature and samples to present the product to potential buyers. Successfully winning an award and being appointed a key liaison as a result of outstanding sales skills and excellent customer service.



Mcdonalds

• Service Worker/ Cashier

  • Jan 2008 - Jan 2009

  Taking orders, file them, taking money from customers, serving customers in the restaurant and keeping areas clean and tidy. Taking orders, file them, taking money from customers, serving customers in the restaurant and keeping areas clean and tidy.