Laura Etaifo

Customer Success Manager at SHYFT Power Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Credentials

  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

  • SHYFT Power Solutions
    • United States
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Customer Success Manager
      • Oct 2022 - Present

  • Novo Health Africa
    • Nigeria
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Regional Manager
      • Sep 2020 - Present

      Develop systems/processes and documentation to improve client service activities and engagements. Liaise with support agents to ensure that customer's issues are resolved in a timely manner.Improve customer service experience and enable organic growthDevelop and manage the implementation of scalable customer service procedures, policies and standardRecruit, mentor and build a team of customer support associates across the region.Drive sales in the region through referrals from excellently serviced clients and business relationships.Manage Provider network (health partners) in the region.Analyse customer feedback to gather useful information to better customer experience.Own customer's issue until issue is resolved. Show less

    • Head Of Client Services
      • Feb 2022 - Apr 2022

    • Regional Manager,Lagos Southwest
      • Sep 2020 - Jan 2022

      -Client Servicing: Manage a team of professionals to provide reliable and excellent service to customers. Manage clients account, resolve complaints and provide timely response to inquiries while ensuring the team resolves customer complaint within the stipulated SLA.-Business development: Developing strong relationship with client thus driving business growth via referrals, securing new businesses and driving revenue.

  • Palm Nectar Breweries Ltd.
    • PHC, Nigeria
    • Chief Operations Officer
      • Nov 2012 - Aug 2020

      - Manage and track company-wide budgeting and allocation. - Lead policy formulation and implementation. - Maintain Org structure and overarching goals as the reporting line for heads of the different departments - Manage and track company-wide budgeting and allocation. - Lead policy formulation and implementation. - Maintain Org structure and overarching goals as the reporting line for heads of the different departments

  • Interlink Technologies and Management Systems Ltd
    • Marketing Manager
      • Aug 2012 - Oct 2012

    • Admin/HR Manager
      • Jan 2012 - Jul 2012

    • Assist. Manager/ Branch Head/ Consultancy-Desk Officer
      • Jan 2011 - Dec 2011

    • Head Corporate Affairs
      • Jul 2010 - Dec 2010

    • Administrative Supervisor
      • Jan 2010 - Jun 2010

    • Front Desk Officer/Trainer
      • Jun 2009 - Jan 2010

    • Sales Officer/Cashier
      • Jan 2009 - May 2009

Education

  • Unicaf
    Master of Business Administration - MBA, Business Administration and Management, General
    2021 - 2023
  • National Open University of Nigeria (NOUN)
    Post Graduate Diploma, Business Administration
    2019 - 2020
  • University of Benin
    Bachelor's degree, BSc. Biochemistry
    2004 - 2009

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