Laura Diaz de Arce

Quality Control Supervisor at Mental Health America of Southeast Florida
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Contact Information
us****@****om
(386) 825-5501
Location
Coral Springs, Florida, United States, US
Languages
  • Spanish -

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Bio

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Experience

    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Quality Control Supervisor
      • Jul 2022 - Present

      - Supervise over 35 staff to ensure contract compliance - Develop and implement new programs including Occupational Therapy community pilot - Write and obtain grants including Florida's first LOSS (Local Outreach to Suicide Survivors) Team - Create or advance policies that are mission-oriented and fair to employees - Work with various funders to meet contract needs including Broward Behavioral Health Network and the Children Services Council - Advocate for state-wide policies… Show more - Supervise over 35 staff to ensure contract compliance - Develop and implement new programs including Occupational Therapy community pilot - Write and obtain grants including Florida's first LOSS (Local Outreach to Suicide Survivors) Team - Create or advance policies that are mission-oriented and fair to employees - Work with various funders to meet contract needs including Broward Behavioral Health Network and the Children Services Council - Advocate for state-wide policies that enhance the care for those with Behavioral Health issues, including the passage of the Peer Specialist Bill

    • Supervisor Power of Peers Program
      • Jul 2018 - Jul 2022

      Supervise a team of Certified Peer Recovery Specialists for quality delivery of services. Write and help coordinate grant applications. Develop and execute programs that adhere to present and future funding structures. Communicate and coordinate service with other providers while maintaining client privacy. Perform conflict resolution between employees, entities, and providers. Facilitate communication between local agencies, community entities, and the public. Advocate for… Show more Supervise a team of Certified Peer Recovery Specialists for quality delivery of services. Write and help coordinate grant applications. Develop and execute programs that adhere to present and future funding structures. Communicate and coordinate service with other providers while maintaining client privacy. Perform conflict resolution between employees, entities, and providers. Facilitate communication between local agencies, community entities, and the public. Advocate for client-centered care and improvements to community models of care with local boards, entities, and political bodies. Train employees in duties, skills, and requirements. Oversee a program that serves undeserved, vulnerable, and marginalized communities. Speak to state legislators about mental health policies. Consult on upcoming legislation and policies. Search for, adapt, and implement evidence-based wellness programs. Maintain HIPAA compliant records.

    • United States
    • Internet Publishing
    • 1 - 100 Employee
    • Contributor
      • Jan 2018 - Sep 2021

      Research and craft focus driven articles on any given topic of my choice that is engaging to readers of specific demographics. Optimize specific articles for Search Engines and create SEO driven content. Format articles, locate and embed images for publication on WordPress supported website. Engage in social media advertising for Book Riot articles and features. Contribute to community-wide Book Riot articles. Plan and execute articles on preselected topics. Research and craft focus driven articles on any given topic of my choice that is engaging to readers of specific demographics. Optimize specific articles for Search Engines and create SEO driven content. Format articles, locate and embed images for publication on WordPress supported website. Engage in social media advertising for Book Riot articles and features. Contribute to community-wide Book Riot articles. Plan and execute articles on preselected topics.

    • Contributing Writer
      • Oct 2019 - Mar 2020

      Research, Compose and edit introspective pieces and articles. Select and review books. Research, Compose and edit introspective pieces and articles. Select and review books.

    • Assistant Librarian II - Account Services
      • Aug 2016 - Jul 2018

      Patron assistance with personal accounts or locating items. Maintain library inventory through use of millennium circulation software. Assist with facilities organization and collection of materials. Provide assistance to library patrons by locating materials and account intervention. Conduct assessment and maintenance of library materials. Translate materials, policies and information into Spanish for Spanish speaking patrons. Maintain patron privacy in accordance with… Show more Patron assistance with personal accounts or locating items. Maintain library inventory through use of millennium circulation software. Assist with facilities organization and collection of materials. Provide assistance to library patrons by locating materials and account intervention. Conduct assessment and maintenance of library materials. Translate materials, policies and information into Spanish for Spanish speaking patrons. Maintain patron privacy in accordance with library policy. Balance register and track library finances. Show less Patron assistance with personal accounts or locating items. Maintain library inventory through use of millennium circulation software. Assist with facilities organization and collection of materials. Provide assistance to library patrons by locating materials and account intervention. Conduct assessment and maintenance of library materials. Translate materials, policies and information into Spanish for Spanish speaking patrons. Maintain patron privacy in accordance with… Show more Patron assistance with personal accounts or locating items. Maintain library inventory through use of millennium circulation software. Assist with facilities organization and collection of materials. Provide assistance to library patrons by locating materials and account intervention. Conduct assessment and maintenance of library materials. Translate materials, policies and information into Spanish for Spanish speaking patrons. Maintain patron privacy in accordance with library policy. Balance register and track library finances. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Composition Instructor
      • Aug 2013 - May 2016

      Planned and executed two undergraduate college English composition courses Taught an average of forty students per semester Monitored student progress through exams, essays and in-class discussion Implemented personalized learning trajectories for at-risk students Located and addressed students' writing weaknesses Graded student assignments to provide valuable feedback Devised and executed engaging and learning-focused class activities Planned and executed two undergraduate college English composition courses Taught an average of forty students per semester Monitored student progress through exams, essays and in-class discussion Implemented personalized learning trajectories for at-risk students Located and addressed students' writing weaknesses Graded student assignments to provide valuable feedback Devised and executed engaging and learning-focused class activities

    • Volunteer
      • 2013 - 2014

    • Office Receptionist
      • May 2013 - Aug 2013

      Scheduled doctor's appointments Answered and directed phone calls to appropriate personnel Translated patient care instructions Communicated with various health insurance providers and hospital professionals Billed patients, filed paperwork and provided data entry Exercised discretion to maintain patient privacy Scheduled doctor's appointments Answered and directed phone calls to appropriate personnel Translated patient care instructions Communicated with various health insurance providers and hospital professionals Billed patients, filed paperwork and provided data entry Exercised discretion to maintain patient privacy

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Content and Article Writer
      • Feb 2012 - Nov 2012

      Wrote focus and website content for a variety of products, brands, and services Developed and handled for social media accounts Created advertisements for a variety of media and target groups Worked in link-building and SEO strategies Edited website content for a variety of clients Met with clients to develop strategies and campaigns Wrote focus and website content for a variety of products, brands, and services Developed and handled for social media accounts Created advertisements for a variety of media and target groups Worked in link-building and SEO strategies Edited website content for a variety of clients Met with clients to develop strategies and campaigns

    • Early Learning Specialist
      • May 2011 - Feb 2012

      Teach early learners reading and basic math (ages three to seven). Communicate goals and objectives with student's parents. Engage young learners in the materials. Track and monitor student progress. Grade math and reading worksheets. Teach early learners reading and basic math (ages three to seven). Communicate goals and objectives with student's parents. Engage young learners in the materials. Track and monitor student progress. Grade math and reading worksheets.

    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Grader
      • 2011 - Feb 2012

      Tutored students of various ages and ability in reading and math. Taught and train early learners in reading and math. Monitored student progress. Helped to create learning trajectories for students and monitor student progress. Assessed student abilities. Prepared class work and homework. Tutored students of various ages and ability in reading and math. Taught and train early learners in reading and math. Monitored student progress. Helped to create learning trajectories for students and monitor student progress. Assessed student abilities. Prepared class work and homework.

    • United States
    • Non-profit Organization Management
    • 100 - 200 Employee
    • Instructor
      • May 2010 - Aug 2010

      Taught 7th grade english literature Created and executed summer syllabus Developed assinments and activities Graded assignments Instructed students of varying ages Developed and implemented collaborative art course Monitored student progress Communicated with parents Taught 7th grade english literature Created and executed summer syllabus Developed assinments and activities Graded assignments Instructed students of varying ages Developed and implemented collaborative art course Monitored student progress Communicated with parents

    • United States
    • Retail
    • 700 & Above Employee
    • Game Advisor
      • Jun 2009 - Aug 2009

      Stocked games Performed transactions Assisted costumers Sold games and consoles Stocked games Performed transactions Assisted costumers Sold games and consoles

Education

  • Florida Atlantic University
    Master’s Degree, English Language and Literature, General
    2012 - 2016
  • University of Florida
    Minor in Classical Studies, Classical Studies
    2007 - 2011
  • University of Florida
    Bachelor, Art History; Art History
    2007 - 2011

Community

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