Experience

Lord Bagenal Inn

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Oct 2013 - Present

  Welcoming guests and ensuring smooth running of the front office Actioning all enquiries and requests promptly Managing website and social media accounts, including using Canva to design content Running social media advertising campaigns on Facebook and Instagram Designing and sending ezines to mailing list members using Mailchimp Liaising with housekeeping, maintenance, events, management Administration and data entry Training new reception staff, issuing weekly staff rota, supervising junior staff Handling and charging all daily business accounts Show less



Talbot Hotel Carlow

• Ireland
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Apr 2010 - Oct 2013

  Ensured the smooth operation of the reception Actioned all enquiries promptly Inputted reservations and issued confirmation letters Ensured the smooth operation of the reception Actioned all enquiries promptly Inputted reservations and issued confirmation letters



Burlington Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Jun 2005 - Nov 2006

  Processed reservations by phone and email Compiled weekly tour sheets Data entry of inputting rooming lists Assisted sales team with customer evenings Promoted from individual to group reservations Processed reservations by phone and email Compiled weekly tour sheets Data entry of inputting rooming lists Assisted sales team with customer evenings Promoted from individual to group reservations