Experience

Topflight Travel Group

• Ireland
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Customer Experience Director

  • Sep 2020 - Present

• Chief Lean Officer

  • Sep 2007 - Sep 2021

  Develop a lean culture in the organisation through installing and cultivating a lean management system. Embedding central Lean tools, Leader Standard Work, Visual Management, Daily Accountability and Discipline. Foster a problem seeking and solving mind set within the business. Lead and facilitate Kaizen Events and drive post event follow ups and hold the gains through standardisation processes. Develop a robust problem solving A3 process system. Change management, facilitation skills and conflict resolutions. Inspire continuous improvement. Show less