Experience

HKC-US / Palm Coast Imports LLC

• United States
• Manufacturing
• 1 - 100 Employee

• Project Coordinator for eCommerce

  • Nov 2018 - Present

• Customer Support Analyst

  • Jan 2016 - Nov 2018

  Monitor inbound and outbound documents (850,940,945,856,810) daily • Highjump True Commerce •Trouble shooting Ensure that all transactions successfully acknowledged Primary point of contact for EDI customers and consumers such as order cancellations, shipment status, product availability, etc Provide Tier 1 technical support/trouble shooting and escalate as necessaryCreate and process new orders upon receipt • Sage ERP Daily monitoring of web portals for various EDI Trading Partners • inventory levels • order status • replacement part orders • technical and product supportMonitor open orders and communicate inventory issues with Supply Chain ManagerDaily communication with 3PL concerning shipment status, order issues, changes, etc • Web SynapseMonitor inventory and communicate any variances to Supply Chain ManagerResponsible for creating and maintains SOP for all aspects of EDI processes Responsible for creating and maintaining SOP for all aspects of Customer Support Show less

• Administrative Assistant

  • Sep 2015 - Jan 2016

  Reported directly to President and CEOOrganized and maintained filesAnswered phones and greeted customers Created and maintained filing systems for department headsMade travel reservations



Farmington Presbyterian Dayschool

• Program Director

  • Jul 2010 - Mar 2014

  -Managed Before and After Care Program and Summer Program which consisted of approximately 250 children, ages 3 years to 14 years of age -Responsible for maintaining employee and student records, electronically and in written form -Responsible for ensuring programs met requirements of Department of Human Services, Department of Safety, National Accreditation Commission, Tennessee Three Star Program and the Health Department -Responsible for ensuring daily transportation of children met requirements of the Department of Safety and the Department of Human Services -Trained employees on rules and regulations of the Department of Human Services, Department of Safety, National Accreditation Commission, Tennessee Three Star Program and Health Department -Responsible for interviewing, hiring, training, scheduling of staff Show less



Wee Care Child Care Center

• Director

  • Jun 2000 - Jul 2010

  -Managed a child care center of children ages 1 year to 12 years old -Managed daily operations and maintenance of equipment -Drafted meeting agendas, supplied advance materials and executed follow up for meetings -Trained employees on the regulations and requirements of the Department of Human Services, Department of Safety, The Tennessee Three Star Program, The Child and Adult Food Program and the Health Department -Maintained the front desk and reception area in a neat and organized manner -Made copies and handled incoming and outgoing communication -Organized files -Managed the day to day calendar -Cooperated with the State of Tennessee Certificate Program and the CACFP regarding billing issues Show less