Experience

Astound Business Solutions

• United States
• Telecommunications
• 1 - 100 Employee

• Strategic Account Manager

  • Jan 2023 - Present

  Serve as single point of contact for existing services for national cell/carrier customers. Supporting Sales Team for new services. Project management, reporting, quarterly business communications and account maintenance. Responsible for accounts once services installed to expirations, lease review, renewals, contract creation, billing dispute resolution and general correspondence. Serve as single point of contact for existing services for national cell/carrier customers. Supporting Sales Team for new services. Project management, reporting, quarterly business communications and account maintenance. Responsible for accounts once services installed to expirations, lease review, renewals, contract creation, billing dispute resolution and general correspondence.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Lease Operations Manager

  • Dec 2014 - Dec 2022

  Working manager providing leadership for a team of property and lease specialists. Accountable for all activities pertaining to each individual and administration of over 145K active cell site leases and 5B in annual rent. Proven success in leading lease operations team meeting and exceeding KPI’s and expectations for the business. Proactively review processes to ensure operational efficiencies across the team. Provide clear expectations and coaching to ensure compliance with policies and accounting practices. Facilitate communications within the national property operations team and with internal/external customers. Building and maintaining relationships with cell site landlords, carriers, development teams, legal and other stakeholders to ensure a smooth and positive outcome for future business needs. Show less

• Partner Delivery Manager

  • Oct 2012 - Nov 2014

  Created, developed and implemented landlord call center dedicated to T-Mobile Cell Site Landlords supporting property management on a national level. Collaborate with regional property managers to drive solutions for system tool efficiencies, reporting metrics and team communication. Provide inter-departmental support to legal teams for company transactions, local development management team and with internal and external customers. Responsible for third party vendor management providing services for landlord call center. PO and vendor management, process development and implementation. Show less



REALCOM ASSOCIATES for T-Mobile

• Bellevue, Washington, United States

• Project Management Specialist

  • Dec 2009 - Oct 2012

  Supervise and actively participated in call center responsibilities. Provide guidance and training for coordinators and lease specialists for matters relating to property management and lease compliance. In depth involvement in the reorganization and centralization of property management. Maintain and coordinate key documents, files, spreadsheets, trackers for operation efficiencies. Primary contact for regional and corporate team members providing administrative support for project deliverables. Show less



Clearwire

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Real Estate Specialist

  • Jul 2009 - Dec 2009

  Managed 3K wireless internet sites and provide property management services for southeast region of USA. Heavy site acq and landlord contact. Responsible for all aspects of property and lease management and rent payments. Abstract and schedule on-going rent payments, resolve discrepancies and maintain landlord relationship. Resolve site issues and POC for access matters. Managed 3K wireless internet sites and provide property management services for southeast region of USA. Heavy site acq and landlord contact. Responsible for all aspects of property and lease management and rent payments. Abstract and schedule on-going rent payments, resolve discrepancies and maintain landlord relationship. Resolve site issues and POC for access matters.



COMSYS for T-Mobile

• Bothell, Washington, United States

• Property Management Specialist

  • Aug 2007 - Jun 2009

  Property Management services for cell sites in the pacific nw region. Draft various types of lease correspondence to landlords. Work with landlords to resolve property management issues ranging from rent to access. Work closely with AP and National Leasing to resolve under and over paid rents. Assist with drafting lease amendments for electric compensation, site access, option extensions and changes in lease footprint. Record documents with the county recorders office. Assist field techs with access issues, keys and maintenance at the sites. Show less