Experience

JYG Innovations

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Team Lead

  • Jul 2018 - Present



CBTS

• Business Systems Support Analyst II

  • Nov 2000 - Present

  Business Systems Security: Responsible for user access, workflow, and administration of SunGard modules and other COTS solutions. Functions as Level 3 support tech on all district-wide business applications. Responsible for managing projects for application implementations for COTS solutions. Document standard operating procedures, user documentation, contract deliverable documents, other documents as needed. Provide support the Help Desk as needed and third party applications. Provide end user training. Backup to the Principle Geographic Information System (GIS) analyst providing the geospatial investigation of student demographic and assessment information using geospatial tools, as well as statistical, and geostatistical methods.

• Senior Application Analyst

  • Jan 2018 - Jun 2018

  Manages the IT Help Desk for Dayton Public Schools. Backup to the Business Systems Security: Responsible for user access, workflow, and administration of SunGard modules and other COTS solutions. Functions as Level 3 support tech on all district-wide business applications. Responsible for managing projects for application implementations for COTS solutions. Document standard operating procedures, user documentation, contract deliverable documents, other documents as needed. Provide end-user training. Backup to the Principle Geographic Information System (GIS) analyst providing the geospatial investigation of student demographic and assessment information using geospatial tools, as well as statistical, and geostatistical methods.



Dayton Public Schools

• Business System Support Analyst

  • Sep 1996 - Present

  Business Systems Security: Responsible for user access, workflow, and administration of SunGard modules and other COTS solutions. Functions as Level 3 support tech on all district-wide business applications. Responsible for managing projects for application implementations for COTS solutions. Document standard operating procedures, user documentation, contract deliverable documents, other documents as needed. Provide support the Help Desk as needed and third party applications. Provide end user training.