Experience

Little Lies

• United Kingdom
• Retail
• 1 - 100 Employee

• Operations Manager

  • Oct 2021 - Present



Max

• New Zealand
• Retail
• 1 - 100 Employee

• • Feb 2017 - Jun 2021

   Managing an A+ grade store (highest grade in south Island - turnover $2 million plus) Drive sales to achieve budgets/daily and weekly targets KPI tracking with each individual employee and as a store Management of day to day store operations including rosters and money handling Monthly one to ones and quarterly Performance Reviews with all department staff Team performance and development with all employees Leading by example with strong customer service skills Visual merchandising Working with high level stock volumes Staff recruitment and training Merchandising of new weekly stock Motivating the team to strive for success Organising of team building activities and monthly team meetings Show less

• • Feb 2016 - Feb 2017

   Sales driver, looking at KPI’s, Leading team, running shifts Team motivation and deployment of staff Merchandising Delivering excellent customer service Visual merchandising Cash handling Customer order and Click n Collect team leader Assisting in staff recruitment and training Stock management



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Kidwear Product Manager

  • Aug 2011 - Oct 2015

   Managing the kids wear department  Managing and changing store and window visual displays  Merchandising products according to weekly sales figures  Working to budgets, KPI’s and IPS  Arranging monthly department walk-throughs with senior management  Monthly one to ones and quarterly Performance Reviews with all department staff  Assisting with deliveries  Organising sale preparation  Assisting in recruitment of staff and training  Cash handling  Staff deployment and motivation Show less



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Assistant

  • 2009 - 2011

   Assisting on the shop floor  Managing and changing store and window visual displays  Merchandising products according to weekly sales figures  Staff deployment and motivation  Cash handling  Working to weekly and monthly budgets, KPI’s and IPS  Stock Management  Assisting on the shop floor  Managing and changing store and window visual displays  Merchandising products according to weekly sales figures  Staff deployment and motivation  Cash handling  Working to weekly and monthly budgets, KPI’s and IPS  Stock Management