Experience

Door Access & Entrance Systems

• United Kingdom
• Repair and Maintenance
• 1 - 100 Employee

• Director

  • Mar 2020 - Present

  Door Access & Entrance Systems supply, install and maintain Automatic Doors, Industrial Doors, Gates & Barriers. DAES offers tailor made, bespoke systems by using the highest quality products from the industry’s leading manufacturers. We recognise and offer the most complex automation solutions for you. Transparency, individuality and the sharing of knowledge is key to each project that we manage and deliver from start to finish. Door Access & Entrance Systems supply, install and maintain Automatic Doors, Industrial Doors, Gates & Barriers. DAES offers tailor made, bespoke systems by using the highest quality products from the industry’s leading manufacturers. We recognise and offer the most complex automation solutions for you. Transparency, individuality and the sharing of knowledge is key to each project that we manage and deliver from start to finish.



ADC Entrance Solutions

• United Kingdom
• Construction
• 1 - 100 Employee

• Key Account Manager

  • Oct 2017 - Mar 2020

  At The Automatic Door Company, we are “Passionate People Delivering Exceptional Service”. We deliver this service excellence through;• Investment in State-of-the-Art Technology• Bespoke Design & Manufacture• Exceptional Supply Chain Support• Investment in Our Team & Commitment to Training• Effective Account Management & Project Management• Industry Accredited & Industry Leading ProcessesOur expertise is in all areas of Installation, Service & Maintenance of;• Aluminium Shop Fronts• Sliding Doors• Swing Doors• Folding Doors• Roller Shutters• Sectional Doors• Gates & Barriers• Dock LevellersWe are proud to be a growing, market-leading family-run business, putting our customers at the heart of the technical and buying experience. We hope to work with you at some stage in the near future.The rest, as they say, is up to you…..

• Service Manager

  • Jun 2014 - Oct 2017

  To manage and oversee the operations side of the service department, ensuring the department is productive and profitable.Ultimately responsible for the overall running of the service department ensuring the service calendar and the placement of engineers is managed to the highest quality.Ensure the department is productive and profitableTo ensure customer satisfaction and support their needs:Assist account managers in completing any risk assessments / method statements required by clientsManage and oversee the health and safety of both the engineers and the public whilst on siteManage client specific SLAs and KPIS and ensure that they are met at all timesPrepare invoicing forecast reports for inclusion in the weekly operations meetings to allow detailed financial planning by the Finance and Commercial DirectorsManage the field-based engineers and ensure recruitment is always reviewed. Ensure quarterly PDP sessions are booked in and followed up in writingHost monthly engineers’ meetings / open forums to discuss departmental progress and air any issuesEnsure engineer certification and internal training is kept up to dateEnsure that the on-call rota is kept up to date and managed effectivelyManage the Job Logic database and be pragmatic in the overall progression of the databaseAttend client meetings where required to represent the department

• Repairs Estimator

  • Jun 2013 - Jun 2014

  Providing competitive quotations to customers based on engineers’ recommendations. This included chasing quotations over the phone, processing orders, sourcing prices for parts, ordering parts, ensuring profit margins were always met, meeting current and new suppliers to ensure both the company and customer received the best possible price.