Business Administrator

• May 2022 - Present

Administration Manager

• Nov 2021 - May 2022

Primarily managing back office sales, supporting the sales function, all guest and operational related administration, maintaining the booking system and solely responsible for the sale of ski pack add-ons. On an operational basis, liaising with guests and employees on a daily basis to ensure guest requirements were met. Pre-season resort set-up and staff training. Assisting with the creation and execution of a summer hotel project in Greece including the launch of yoga retreats and weddings packages. Show less

Operations Manager

• Jun 2021 - Nov 2021

Initially on a consultancy basis, I drew up a Business Plan for launching the luxury chalet Ferme St. Christophe as a new business catering to the summer alpine and winter ski holiday market. On acceptance (by the property owners) of the Business Plan, I created and executed a Sales and Marketing campaign, a new website design and content upload and executed the role of Operations Manager encompassing accounts management, property management, supplier engagement and preparation for winter employee training. When offered a new position more suited to my extensive experience, I recruited and trained a couple who took over running the business. Show less

Founder

• Jan 2020 - Jun 2021

Created a pioneering business developing plant-based dog food and treats, offering complete nutrition for dogs in 100% environmentally friendly packaging with a mission simply to make dogs and their owners happy with zero impact on the environment. We provide possibly the healthiest, premium quality, superfood rich, nutritious and delicious dog treats available as well as a range of eco-friendly accessories. Created a pioneering business developing plant-based dog food and treats, offering complete nutrition for dogs in 100% environmentally friendly packaging with a mission simply to make dogs and their owners happy with zero impact on the environment. We provide possibly the healthiest, premium quality, superfood rich, nutritious and delicious dog treats available as well as a range of eco-friendly accessories.

Operations Manager

• Jun 2018 - Oct 2019

Part of a new management team bought in to turn the company around in 2018, I instigated a successful transition to French employment contracts and adherence to French working regulations for a team of 70 recruited for winter 2018-19. I successfully renewed fraught relationships with suppliers and property owners. I sourced all staff accommodation and agreed all property (chalets and staff accommodation) lease contracts. I managed all company-wide purchases, catering supplies, utility contracts and lift pass contracts. I ensured compliance with Restaurant License regulations, Food Safety & Hygiene legislation, Health & Safety, HACCP & COSHH and Fire regulations across the company. Show less

Resort Manager

• Dec 2017 - May 2018

As Resort Manager I successfully lead a team of 16 to provide excellent standards of service, catering and cleanliness across 8 chalets in Morzine. I spearheaded the implementation of a pre-season training course, staff manual and associated documents specific to each job role for the company. I streamlined procedures to control costs, successfully ensuring spend was within budget by centralising purchasing of key ingredients and cleaning materials to reduce overspend, ensure no stock run-outs and minimizing the end of season stock levels, as well through conducting frequent stock checks in chalets and hands on supervision of chalet shopping. I ensured compliance with Restaurant License regulations, Food Safety & Hygiene legislation, Health & Safety, HACCP & COSHH and Fire regulations in resort. Show less

Strategic Accommodation Product Manager

• Feb 2017 - Nov 2017

Key member of a small Strategic New Accommodation Product team within the Club’s Commercial Marketing department playing a vital role in the development of a commercial glamping proposition, taking it to trial on several UK Club sites in order to exceed current business objectives, improve Club sites performance and member satisfaction, attract new markets to the Club and hit a 15% ROI target. Key member of a small Strategic New Accommodation Product team within the Club’s Commercial Marketing department playing a vital role in the development of a commercial glamping proposition, taking it to trial on several UK Club sites in order to exceed current business objectives, improve Club sites performance and member satisfaction, attract new markets to the Club and hit a 15% ROI target.

Area Representative

• Jun 2016 - Nov 2016

Responsible for all guests arriving on Headwater cycling and walking holidays in the region, I ensured their requirements were met and exceeded. Responsible for all guests arriving on Headwater cycling and walking holidays in the region, I ensured their requirements were met and exceeded.

Director and Owner

• May 2005 - Jun 2016

Pioneering ski chalet Tour Operator & Hotelier with 7 niche brands operating both winter and summer in 5 resorts in the French Alps, primarily offering winter catered ski holidays for the British market and British Military with 11 chalets, a hotel and a team of up to 52 employees. Brands and services included: Snowcrazy: The first chalet company to offer outdoor hot tubs in all chalets, we offered 6 luxury catered ski chalets in La Rosiere, Ste Foy, Meribel and Les Arcs with qualified Chefs, Hosts and Driver/Ski Guides. The service included private minibus airport transfers, pre-booked lift passes and ski lessons, in-house equipment hire, in-house childcare & ski guiding. Skibug: Taking advantage of a different sector of the market, we created a budget brand offering 5 catered chalets in La Plagne, with the same high level of service and quality of catering as Snowcrazy. Skibug was sold in 2012. Snownation: Primarily targeting families and the British Military, we offered catered ski holidays in a previously dormant 72 bed hotel in La Rosiere with a licensed restaurant and apres-ski bar. I successfully turned the bar into the busiest bar in the resort. We installed and operated a commercial laundry and ski rental shop servicing our guests and several other tour operators. We also offered guided walking holidays from the hotel in summer. The Ultimate Chalet Host Cookery Course: We created and ran the pioneering and widely copied, industry leading 6-day chalet host cookery course for 9 summers. We trained budding chalet hosts on everything they needed to know to run a successful chalet with the minimum amount of fuss. The Alpine Fit Club: I created a luxury fitness holiday for ladies to get fit and lose weight operating in summer in Meribel. Mountain Bike Safari and Road Bike Safari: We created two cycling holiday brands, offering a 6 day itineraries of mountain climbs or descents in different resorts across the Tarentaise valley. Show less

Group Purchasing Manager

• Aug 2001 - Nov 2005

Caprice Holdings Ltd, London. Operating (then) 10 of London’s top restaurants The Ivy, Le Caprice, JSheekey’s, Daphne’s, Pasha and BamBoo. Purchased by Richard Caring in 2005. • Non-Food & Beverage Purchasing: I implemented reviews and streamlined processes leading to annual savings of £40k. I was responsible for sourcing new items, negotiating supply contracts and reviewing current suppliers against competitors. • Food & Beverage Purchasing: I oversaw F&B purchasing in liaison with Executive Head Chef, unit Head Chef’s, Restaurant & Bar Managers. I supported and assisted senior chefs via daily observation visits, portion control tests, food hygiene inspections and detailed invoice auditing. • I provided analysis and reporting of Food & Beverage performance to the Directors. • I regularly audited suppliers, product reviews, purchases, invoices, production, dish costings and food hygiene standards as a control function. I maintained a list of Approved Food Suppliers. I monitored F&B data entry of cost and selling prices on FOH POS systems. • Management of maintenance contracts and equipment warranties. Show less

Assistant General Manager

• Feb 1999 - Sep 2000

Busy 100 cover restaurant & take-away, Leicester Square, London. -Recruited, trained and lead a new team of 35 during a successful relaunch after 6 week closure for refurbishment. Reduced Employee Turnover rate by 20%. -Successfully achieved target 20 mins table turnover rate, rapidly increasing sales. -Built new EPOS system tailored for Häagen-Dazs. Busy 100 cover restaurant & take-away, Leicester Square, London. -Recruited, trained and lead a new team of 35 during a successful relaunch after 6 week closure for refurbishment. Reduced Employee Turnover rate by 20%. -Successfully achieved target 20 mins table turnover rate, rapidly increasing sales. -Built new EPOS system tailored for Häagen-Dazs.

Restaurant And Bar Manager

• Feb 1998 - Feb 1999

Restaurant and Bar Manager, Havana, London. Successful early completion of My Kinda Town Management Training Course. Latin themed bar (600 capacity) & restaurant (100 pax). Restaurant and Bar Manager, Havana, London. Successful early completion of My Kinda Town Management Training Course. Latin themed bar (600 capacity) & restaurant (100 pax).